HOLMES Incident Manager

HOLMES Incident Manager

Vacancy Reference Number

22528

Number of Vacancies

1

(B) OCU

Central Specialist Crime

Location

Lewisham

Building

LEWISHAM POLICE STATION

Band

Band D

Part/Full Time

Full Time

Hours per Week

36 hours per week

Type of Contract

Permanent

Job Advert

Job Title: HOLMES Incident Manager

Salary: The starting salary is £45,207.75, which includes allowances totalling £3,009 and a 12.5% shift allowance.

The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a 12.5% shift allowance, location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: Lewisham

Join the Team Supporting Major Investigations Across London

The HOLMES Support team plays a critical role in supporting some of the Metropolitan Police Service's most complex, high-profile and sensitive investigations. As HOLMES Cloud continues to evolve with the introduction of Artificial Intelligence (AI) and innovative capabilities, we are seeking an enthusiastic and experienced HOLMES indexer or Reader Receiver to join our team based at Lewisham.

This is an exciting opportunity to work at the forefront of investigative technology, supporting a growing number of users across the MPS and helping to shape how digital investigation tools are used within major crime, and complex investigations.

As HOLMES Cloud continues to evolve, including the introduction of AI-enabled capabilities, this role offers the opportunity to support investigators in making effective use of emerging technology to manage increasing volumes of investigative material and digital evidence. You will play an important role in supporting users through change, promoting best practice and helping realise the benefits of new functionality across the MPS.

No two days are the same. From supporting major investigations and public appeals, to introducing new HOLMES functionality and advising users, this role offers a unique opportunity to combine operational policing knowledge, problem-solving and technology.

As a HOLMES Incident Manager, your Key Responsibilities will be:

• Act as a trusted expert and first point of contact for HOLMES users across the MPS, helping investigators maximise the benefits of HOLMES Cloud and emerging AI-supported capabilities.
• Ensure compliance with Metropolitan Police Service HOLMES policy and national guidance, including MIRSAP.
• Support the adoption of new HOLMES Cloud functionality, including AI-enabled capabilities, providing guidance, training and assurance to users as new features are introduced.
• Support and deliver the implementation of National HOLMES upgrades, promoting innovation and best practice in the use of the application.
• Support the creation and management of HOLMES incidents and Major Incident Public Portal (MIPP) appeals on behalf of Senior Investigating Officers, ensuring investigations are established efficiently and in accordance with national standards.
• Ensure that the application is used in accordance with L&D training standards, MPS policy, national guidance and SIO policy, providing advice and practical demonstrations of best practice where required.
• Authorise user access to live HOLMES incidents in accordance with training accreditation and operational requirements.
• Work with the Office Manager to create and maintain incident-specific Custom Fields, providing expert advice on their implementation and use.
• Conduct regular reviews of HOLMES incidents and present findings, recommendations and opportunities for improvement to SIOs and MIR Office Managers.
• Review HOLMES audit logs to identify and escalate potential security breaches or inappropriate system use.
• Maintain close liaison with the HOLMES Support Manager on operational, technical and policy-related matters.
• Advise SIOs on appropriate retention periods and the archiving of HOLMES incidents.
• Complete Casualty Bureau training and support Casualty Bureau activations at Hendon, assisting Casualty Bureau Coordinators when required.
• Provide advice and support in the activation and management of the Major Incident Public Portal (MIPP), including public appeals and Amber Alerts (formerly Child Rescue Alerts).
• Represent the MPS at National HOLMES meetings when required, including deputising for the HOLMES Support Manager.
• Attend MPS sites across London to support HOLMES colleagues, investigations and operational requirements.
• Undertake further HOLMES training and development to become fully conversant in all HOLMES roles and functionalities.

Why Join the HOLMES Team?

• Be part of a specialist team supporting major and complex investigations across London.
• Work with cutting-edge HOLMES Cloud and AI-enabled technology.
• Develop specialist expertise in one of UK policing's most important investigative systems.
• Influence the future development and adoption of investigative technology within the MPS.
• Gain exposure to high-profile investigations and national policing partners.
• Receive ongoing professional development and specialist HOLMES training.

Who We're Looking For

We are seeking individuals who:

• Have a solid understanding of HOLMES and investigative processes.
• Enjoy working with people and providing specialist advice and guidance.
• Are confident working independently and making informed decisions.
• Have strong organisational skills and can prioritise competing demands.
• Are interested in technology, innovation and improving investigative practices.
• Can build effective working relationships with colleagues across the MPS and beyond.
• Are comfortable engaging with officers, police staff and senior stakeholders at all levels.

If you have HOLMES experience and are looking for an opportunity to broaden your skills, work with innovative technology and support some of the most significant investigations undertaken by the MPS, we welcome your application.

Interested in finding out more?

We actively encourage prospective applicants to arrange a shadowing opportunity with a HOLMES Incident Manager. This is an excellent way to gain an insight into the role, the team and the variety of work undertaken. Arrangements should be made through the HOLMES Support Manager and are subject to line manager approval.

How to apply

To begin your career at the Met, please click the "apply button ". The application process requires a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please ensure that your documents are saved in either PDF or Word format, clearly labelled Personal Statement.

Completed applications must be submitted by 23:55 on 09/10/2026.

Essential For The Role

Essential

• Applicants must have current evidenced MIR experience of HOLMES Version 17, 18 or 19.
• Applicants must have completed the Indexer or Reader / Receiver (CID User) HOLMES courses and have experience in either role in the last five years.
• Deliver specialist advice and knowledge to a range of HOLMES users.
• Planning and prioritising own workloads to achieve tasks within a tight deadline, includingproblem solving and working independently.
• Excellentinterpersonal and communication skills both verbally and in writing.
• Abilityto work in a team, share work to meet service demands.
• Flexible and adaptable approach to short notice work related demands, including working from other sites
• You must be willing to commit to performing weekend and Bank holiday on call duties on a rota basis
• You must be willing to commit to assisting Casualty Bureau activations, further information available.
• You must be able to commit to working shifts between 0700 and 1900 in compliance with the Shift Disturbance Allowance policy.
• This role is currently designated as a Support role under the MPS Hybrid Working Policy and requires a minimum of three days per week on site, or more where operational requirements dictate.

Desirable for the role

• An interest in technology and a willingness to support the adoption of new HOLMES Cloud and AI-enabled capabilities.
• Reports to HOLMES Support Manager

Additional Information

The following competencies will be tested against during sift:

• We take ownership at level 2

• We support and inspire at level 2

• We are innovative and open-minded at level 2

The following values will be tested against during sift:

• Integrity

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about .