Helpdesk Technician
last-energy · Austin, TX ·
- Work mode
- Onsite
- Category
- Support
- Experience
- 2+ years
Provide day-to-day IT support for a fast-growing nuclear energy startup, handling tickets, onboarding, device provisioning, and compliance in a DOE-regulated environment.
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.
This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.
Key Duties & Responsibilities
- Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
- Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
- Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
- Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
- Other duties as assigned
Qualifications
- 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
- Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
- Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
- Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
- Enthusiastic about being on-site 5 days a week