Helpdesk Technician 2

What do we offer YOU?

• Very competitive compensation package
• Annual fully paid training for continuing education
• Collaborative team environment
• Entrepreneurial work environment
• Career Growth with an active mentorship program to help guide your advancement as an IT Professional
• Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
• 401k with a generous employer match

Who are YOU?

We are seeking an experienced Helpdesk Support Professional with 4–6 years of experience in a Managed Service Provider (MSP) environment. This role is ideal for someone who enjoys working directly with clients, solving a wide range of technical issues, and collaborating with a dynamic, team-oriented group.

This position is based in our office and involves frequent communication with clients. Strong interpersonal and communication skills are essential, as you will serve as a trusted point of contact for technical support.

What does your day/week look like?

• Provide technical support for Microsoft core business applications, cloud services, and virtual environments
• Perform remote troubleshooting of workstations, servers, and network infrastructure
• Manage and support disaster recovery (DR) and business continuity solutions
• Configure, maintain, and troubleshoot networking equipment, including WAN/LAN connectivity, routers, firewalls, and security systems
• Implement and support remote access solutions such as VPN, Terminal Services, and Citrix
• Maintain accurate documentation of hardware, software, processes, and standard operating procedures (SOPs)
• Communicate effectively with clients to provide updates on incident status, upcoming changes, and scheduled outages