Helpdesk Analyst
USM Business Systems · Baltimore, MD, us ·
- Category
- Support
- Experience
- 1+ years
Position: Helpdesk Analyst
Location: Baltimore, MD, 21117
Duration: 1+ year
Job description:
- Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
- General Experience: None required, 2 years relevant experience preferred
- Education: Bachelor of Science in related field or equivalent years of experience
- Captures user requirements to create reports using SQL or business intelligence applications.
- Designs, developes and tests, and delivers quality reports.
- Serves as primary point of contact for all users in a help desk environment.
- Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
- Monitors daily production of data file loads.
- Performs data quality analysis and identifies approaches for improving data quality.
- Supports project personal in resolving complex problems.
Position: Helpdesk Analyst
Location: Baltimore, MD, 21117
Duration: 1+ year
Job description:
- Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
- General Experience: None required, 2 years relevant experience preferred
- Education: Bachelor of Science in related field or equivalent years of experience
- Captures user requirements to create reports using SQL or business intelligence applications.
- Designs, developes and tests, and delivers quality reports.
- Serves as primary point of contact for all users in a help desk environment.
- Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
- Monitors daily production of data file loads.
- Performs data quality analysis and identifies approaches for improving data quality.
- Supports project personal in resolving complex problems.
If my requirement matches your resume, then please do reply on my email id ksudheer(at)usmsystems(dot)com and contact no is 703-831-3101.