Help Desk Technician

Description

We are seeking a Technical Support Specialist to provide onsite IT support at its Seattle manufacturing facility. This individual will serve as the primary onsite IT resource, supporting end users with desktop, laptop, Microsoft 365, and hardware/software issues while partnering with remote L2/L3 support teams for escalations.

Key Responsibilities

Provide onsite desktop and technical support for end users

Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, OneDrive, and hardware-related issues

Manage and resolve support tickets, walk-ups, and remote support requests

Support device imaging, deployments, refreshes, and software installations

Act as onsite "hands and feet" for infrastructure and vendor-related activities

Document troubleshooting efforts and escalate issues when necessary

Must-Have Skills

3-5+ years of Desktop Support / Technical Support experience

Experience with Windows 11, Microsoft 365, Active Directory, SCCM, and Intune

Strong troubleshooting, communication, and customer service skills

Basic understanding of networking concepts (TCP/IP, printers, IP addresses, routers, switches)

Ideal Candidate

Reliable, dependable, and accountable

Comfortable working independently as the primary onsite IT resource

Strong communicator who takes ownership of issues from start to finish

Able to thrive in a manufacturing/plant environment and build relationships with end users and leadership

Job Type & Location

This is a Contract position based out of Seattle, WA.

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Seattle,WA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.