Help Desk Technician - FWS

Reports to Help Desk Manager / Director of Technology

Department Technology - Institutional Administration

FLSA Status Hourly, Non-Exempt

JOB PURPOSE

To ensure the MBTS information technology systems allow the faculty, staff, and students the best possible experience when performing their necessary functions, to assist all system users by providing Tier I and Tier II technical support for, and to do so while providing excellent customer service.

ESSENTIAL FUNCTIONS

• To maintain an excellent level of customer service across all user groups
• Provide Tier I technical support and troubleshooting
• Phone support
• Remote support
• In person support
• Provide Coverage for the Service Desk office space
• Classroom technology support
• Airtame and Airtame Hub for classrooms
• TV connections
• iPad w/ attendance software
• User account management
• New account creation
• Password resets
• Network connectivity troubleshooting
• Able to work effectively with the Windows and Mac Operating systems
• Phone system administration and troubleshooting
• Cell phone support and troubleshooting
• Provide basic end user troubleshooting for campus software and systems

QUALIFICATIONS / REQUIREMENTS

MUST BE CURRENT STUDENT OF MBTS OR SPURGEON COLLEGE, AND

MUST QUALIFY FOR THE FEDERAL WORK STUDY PROGRAM VIA FAFSA

Qualifications include:

• Christian with high integrity, actively pursuing a relationship with God
• Minimum of one (1) year experience in the field
• Certifications in related fields will be given consideration
• Proficient in Windows Operating systems, including Windows 10 and 11
• Experienced with iPad and MacBook
• Outstanding knowledge of Active Directory users and computer operations
• Must exhibit advanced technical troubleshooting skills
• Experience in Academic systems, CAMS enterprise SIS and Canvas, strongly preferred
• Must be a self-starter, able to work independently as well as in a team atmosphere
• Positive Attitude
• Desire and willingness to learn
• Able to prioritize and maintain multiple job requests
• Must be able to pass background screening, including driving record
• Eligible to work in the United States

WORKING CONDITIONS

• Shared office environment
• No more than twenty (20) hours per week

PHYSICAL REQUIREMENTS

• Frequently required to sit or stand for periods of time at desk or computer station
• Bending at waist, sitting, kneeling, climbing, walking, crouching as job may require
• Occasionally required to stand for extended periods of time.
• Must be able to reach with arms and work with hand above head
• Must be able to work in tight spaces
• Able lift and/or move up to 25 pounds.
• Specific vision abilities may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties or skills required for the position.

Midwestern Baptist Theological Seminary is an Equal Opportunity Employer

Midwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation