Help desk Support

Job Description:

• The Sr. Analyst will be the primary support for an inventory management and merchandising decision support system and business process. This person will partner cross-brand and with Gap Inc teams to resolve issues with the system and identify opportunities for improvement in support of business end users.

What you get to do:

• Serve as the primary contact for user support issues; manage day to day process, issue prioritization, trouble shooting and communication of status and resolution to impacted parties and key stakeholders

• Partner with project, product management and technical teams as needed to align on approach to drive issue resolution

• Responsible for providing research, analysis, and support for identifying, evaluating, and resolving Inventory Management process and system opportunities

• Own and manage small projects or parts of larger initiatives, including identification of key issues, work planning, analysis, development of conclusions, and presentation of findings

• Provide user acceptance testing at a feature level and present new features to users in both a 1:1 and group setting

• Build relationships with project teams, product managers and business and technology partners to champion the needs of the business and drive continuous service improvement

Skills and Competencies:

• Proven track-record as a team member contributing to success of business initiatives or priorities, (i.e. - meeting customer needs, achieving business objectives, delivering great, quality service)

• Demonstrated ability to work independently and manage time effectively to drive for results

• Demonstrated analysis and problem solving skills; detail-orientation; excellent follow through

• Learns on the fly; able to assume larger scope and more visible or complex projects over time

• Effectively communicate results from research and analysis both verbally and in writing to business and other key stakeholders demonstrating command of all facts

• Demonstrated ability to juggle and respond to competing priorities with input from supervisor; able to successfully operate in areas of uncertainty and ambiguity

• Develop business and product knowledge – deep understanding of how the product works and how the business uses it every day to understand business impact of issues, and prioritize and solve problems

• Build relationships and develop expertise through partnering & collaboration with business and technology experts

• Present a calm demeanor and attentive listening to understand customer perspectives and needs and communicate to business partners using positive language skills

• Seek and apply feedback to improve performance; take initiative to develop self & others

Qualifications & Job Requirements:

• 2-4 year work experience required

• BA/BS required

• Excellent customer service and communication skills

• Marketplace experience in an apparel retail environment (stores and/or online) or supply chain / merchandising / inventory management industry preferred

To discuss on this opportunity feel free to reach Raghu Varun
Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com