HELP DESK I - INFORMATION SYSTEMS-FT-DAYS

What You Should Know About the Help Desk I:

• Typical Hours: Monday- Friday from 8:00 a.m.- 4:30 p.m. Position will rotate for call.
• This position is based within Jefferson Regional Information Systems Department

Job Summary:

The Helpdesk Level 1 Support Technician is the first point of contact for all IT-related issues and requests within Jefferson Regional. This role is responsible for providing technical support to end-users across the organization, including troubleshooting hardware, software, and network-related issues. The ideal candidate will have excellent communication skills, a customer service-oriented mindset, and a basic understanding of IT systems, with a focus on providing efficient and effective support in a healthcare environment.

Help Desk I Qualifications:

• High School diploma or equivalent required.
• Associate Degree or Bachelor’s Degree in Information Technology or other related field preferred.
• Certification in CompTIA A+, ITIL Foundation, or equivalent preferred.
• Minimum Requirements:
  • Technical Skills: Basic understanding of Windows operating systems, Microsoft Office Suite, and common IT hardware (e.g., desktops, laptops, printers)
  • Soft Skills: Strong problem solving skills, effective communication abilities, and a customer service oriented attitude
  • Other Requirements: Ability to handle multiple tasks in a fast paced environment, strong attention to detail, and the ability to work independently or as part of a team
• Preferred Requirements:
  • Experience: 0-2 years of experience in IT support or helpdesk role, preferably in a healthcare environment a plus
  • Proficient knowledge in windows operating systems, Microsoft Office Suites, and IT hardware.

Benefits & Perks: your health and happiness matters! We offer:

• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• Matching Retirement Plans
• Tuition Reimbursement
• Career growth
• And much, much, more!

Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.