Help Desk Agent

Minimum requirements / qualifications:

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• Diploma or Degree
• 1 to 3 years relevant experience in support role
• Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)
• Strong communication skills (both verbally and written)
• Knowledge of deal origination
• Analytical skills with attention to detail
• Good Interpretation skills
• Patience
• Empathy
• Active Listening
• Sense of Urgency
• Good interpersonal skills
• Well organised
• Creative and flexible

Responsibilities:

• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customers business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels