Medical Virtual Assistant – Insurance Specialist (Onsite)

About the Role:



Snapscale is looking for a reliable, detail-oriented Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care practice with referral coordination, prior authorizations, insurance-related administrative tasks, and patient follow-ups.

Responsibilities may include:



• Manage patient referrals from initial assignment through completion
• Process and coordinate prior authorization requests
• Track open referrals and prior authorizations
• Follow up with insurance companies, referral partners, and other healthcare organizations as needed
• Assist with insurance verification and pre-authorization
• Communicate with patients regarding referral and authorization status when appropriate
• Update patient records and administrative information in the EMR
• Provide additional healthcare administrative support as assigned

Perks:



• Health Maintenance Organization (HMO)*
• Government-mandated benefits*
• 13th month pay*
• Other employee incentives*
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Referral Coordinator, Prior Authorization Specialist, Medical Administrative Assistant, or similar healthcare role
• Familiarity with insurance verification, referrals, prior authorizations, and healthcare administrative workflows
• Exceptional attention to detail and follow-through
• Strong written and verbal English communication skills
• Experience working with EMR/EHR systems is preferred
• Comfortable using Microsoft Teams, Office 365, and other computer-based applications
• Able to work independently while maintaining consistent productivity and accountability
• Must be willing to work onsite in Davao