Healthcare Professional - Onboarding Specialist

Responsibilities may include, but are not limited to:

• General engagement support: Answer questions and conduct outreach to business owner/stakeholders or HCPs as needed as it relates to HCP/HCO onboarding, activity requests, contracting, travel requirements, invoicing and payments

• Contracting:

• Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signor

• Review contract redline requests to adhere to established standards and escalate to Legal for review

• Conduct outreach to follow up with business owners and/or HCP/HCO for outstanding contracts

• Facilitate contract amendment requests by liaising with business owners and HCP/HCOs as necessary

• Travel & Logistics:

• Address complex HCP/HCO scenarios as it relates to activities, contracts, travel, or payments

• Facilitate HCP travel request submission

• Communicate HCP travel arrangements to business owners and HCPs

• Post engagement support:

• Support the reconciliation and recordation of HCP logistic expenses in system of record including:

• Collecting and reconciling activity invoices in system of record;

• Review and categorize invoice items by spend type and HCP participation;

• Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data

Other:

• Learn and support adoption of automations and tools related to HCP, HCO or Patient engagement

• Manage deliverables on or ahead of deadlines and reporting any issues/risks beforehand

• Any other responsibility that flows naturally and logically to this role

Skills:

• Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable.

• Significant customer service experience, with ability to consistently deliver “white glove” service to customers

• Strong, professional communication skills

• Ability to logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps, apply research skills to identify issues, and solution challenges for resolution

• Experience with contracting using templates and supporting redline requests

• Familiarity with advanced Excel, HCP engagement software, and CRMs

• Strong English language spoken, reading comprehension and writing skills

• Self-directed, team player with ability to work in a fast-paced environment, with attention to detail and a strong emphasis on quality, accuracy and accountability.