Healthcare Interpreter/Medical Secretary

SUMMARY:

The Healthcare Interpreter will be responsible for greeting and welcoming patients and providing interpretation services for patients at our Pawtucket, RI facility. Additionally, the Healthcare Interpreter/Medical Secretary will obtain required personal and insurance information, establish the patient account, disclose insurance and payment policies, collect payments, locate previous imaging, and generally ensure the accuracy and completion of necessary patient material prior to examinations. The ideal candidate will interact professionally and effectively with patients, referring physicians, and their staff and coworkers while always maintaining the best possible patient flow.

SCHEDULE:

• Monday-Friday
• 8:00 AM-4:30 PM

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Interpret for any patients requiring translation services either on site or via phone.
• Screen and interpret for patients across all modalities. Follow procedures to ensure correct patient identification.
• Act as a liaison between the front office and all modalities. Provide assistance in other areas (i.e. chaperone for exams when necessary) as requested.
• Assist and prepare patients for diagnostic procedures.
• Obtain necessary demographic and insurance information and follow procedures to ensure correct patient identification. Remain conscious and respectful of patient privacy; advise and distribute patient privacy policy.
• Scan all documents including license, insurance card, financial policy, referral slip, HIPAA, etc. Confirm and/or update documentation in the system.
• Collect co-pays, deductibles, and outstanding balances for both the hospital and the office. Obtain credit card information for any out-of-pocket expenses.
• Ensure accurate post charges and payments.
• Review all incoming referrals relative to the Scheduling department.
• Coordinate and communicate with the Radiologist, referring physicians, and staff as required.
• Ensure that images/films, examination requisitions, and other related records are properly completed with the correct patient identification, statistical, and billing information.
• Contact the referring physician’s office for authorizations of additional studies and/or exam results as required and document accordingly. Upon request, acquire previous reports/images for comparison.
• Responsible for all medical record and CD requests.
• Provide excellent customer service and exhibit helpful behaviors; be prompt and courteous when answering the telephone, greeting patients, responding to questions, and scheduling patients. Keep patient informed, i.e. waiting room status.
• Remain flexible and available as scheduled to perform duties at specified times and places assigned. Assist with daily operational office activity as assigned.
• Additional duties as assigned.

BASIC KNOWLEDGE:

• Bilingual Spanish required.
• Must be familiar with medical terminology.
• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.

EDUCATION/CERTIFICATIONS:

• Healthcare Interpreter Certificate required.
• CCHI/NBCMI preferred.
• High school diploma or equivalent.
• Completion of a School of Medical Secretarial Sciences program preferred.

INDEPENDENT ACTION:

• Incumbent functions independently within a broad scope of department policies and practices.
• Generally refers specific problems to supervisor only where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None

PHYSICAL DEMANDS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual's competencies and customer requirements impact the actual role performed. Prolonged periods of repetitive sitting and standing at a desk and working on a computer. Must be able to lift up to 50 pounds. Must be able to perform all essential duties without restriction.

Join an award-winning organization! With numerous private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island. RIMI also has the honor of being named an eight-time winner of Providence Business News' Healthiest Employers of Rhode Island Award, most recently in 2025!

RIMI offers best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, company "swag," yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, student loan repayment program, and career development opportunities. Enjoy competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.