Healthcare Accounts Manager

Healthcare Accounts Manager

We’re looking for an experienced Healthcare Accounts Manager to lead our accounts, claims, billing and receivables functions across the group.

You’ll oversee claims, billing, Medisave, insurance and receivables, while supporting and developing the team and working closely with our clinics, insurers and TPAs.

We’re looking for someone who is organised, hands-on and comfortable solving problems, with a good understanding of healthcare accounts and claims.

If you enjoy bringing clarity to complex work and want to be part of a team that genuinely cares about patients, we’d love to hear from you.

Key Responsibilities

Healthcare Accounts & Claims Management

• Oversee the end-to-end management of Medisave claims, insurance claimsand TPA submissions across the organisation
• Ensure claims are submitted accurately, promptly and in compliance withrelevant requirements
• Monitor claim status, rejected or pending claims and outstanding payments,ensuring timely follow-up and resolutio
• Review and resolve complex or escalated claims and billing matters
• Liaise with insurers, TPAs, corporate partners and other external parties onclaims, billing, payment and documentation matters

Accounts Receivable, Accounts Payable & Billing

• Oversee accounts receivable (AR) and accounts payable (AP) across clinics, including outstanding payments, patient balances and corporate/insurance receivables
• Monitor payment collection and follow up on overdue accounts
• Review and reconcile claims, payments, receipts and billing records
• Identify discrepancies, billing issues and ensure timely resolution
• Monitor the overall status of outstanding claims and receivables and provide regular updates to management

Team Management & Supervision

• Lead and supervise the healthcare accounts and claims team
• Review the team's work to ensure accuracy, completeness and compliance
• Provide guidance and support on complex claims, billing and accounts matters
• Train and mentor team members on healthcare accounts, Medisave, insuranceand TPA processes
• Establish clear workflows and ensure consistent processes are followedacross clinics

Process & Operational Improvement

• Review existing accounts, claims and billing processes and identify areas for improvement
• Develop and implement SOPs, workflows and internal controls to improve efficiency and reduce errors
• Support the implementation or enhancement of systems and processes relating to billing, claims and accounts
• Ensure processes remain aligned with relevant regulatory, insurer and organisational requirements

Clinic & Management Support

• Work closely with clinic, operations and administrative teams to resolve accounts and billing matters
• Provide guidance to clinic teams on billing, claims, Medisave andpayment-related processes
• Support administrative and financial coordination for clinic operations andhealthcare programmes
• Prepare management reports and analysis relating to claims, receivables,collections and outstanding payments
• Support management on ad-hoc financial, accounts and operationalprojects as required

Requirements

• Diploma or Degree in Accounting, Finance, Business Administration, Healthcare Administration or a related discipline
• At least 5 years of relevant experience, preferably with experience in healthcare accounts, medical billing or claims
• Prior experience in a supervisory or managerial role is preferred
• Strong working knowledge of Medisave claims, insurance claims, TPA processes, medical billing, accounts receivable, and accounts payable.
• Strong understanding of claims reconciliation, payment processes and outstanding receivables & payable.
• Strong analytical and problem-solving skills, with good attention to detail
• Able to work independently, take ownership and make sound operational decisions
• Experience with healthcare management, billing or claims systems will be an advantage
• Comfortable working in a fast-paced, multi-clinic healthcare environment