Health Information & Referral Services Manager (HIRS)

Hematology Oncology Associates of CNY (HOACNY), voted one of Central New York’s Best Places to Work, is looking for a full time HIRS Manager to join our professional team. HOACNY provides cancer care services, Monday through Friday, day hours at three convenient locations in East Syracuse, Camillus and Auburn. If you are a highly motivated, team oriented individual looking to make a difference in your career, please apply now.

Core Duties & Responsibilities

· Departmental Leadership & Employee Relations: Plans, coordinates, and directs daily operations, work schedules, assignments, coverage and payroll. Prepares yearly performance evaluations and handles Human Resource activities for department staff. Participates in disciplinary action for staff when appropriate and partakes in hiring, with support from Director.

· Training & Workflow Management: Maintains internal workflow. Oversees initial onboarding, cross-training, and the creation/maintenance of the HIRS training manual. Provides hands-on coverage within the department when necessary.

· Referral & Schedule Management: Monitors and manages all new, documentation-heavy, and urgent referrals to the practice. Manages bi-weekly "next available appointment" reporting.

· Policy, Compliance & Audits: Establishes and implements policies for the distribution, use, and purging of medical records. Adheres to HIPAA and NYS privacy guidelines for PHI. Directs the completion of disability/FMLA paperwork and timely responses to CMS/contractor audit requests.

· Quality Control & Reporting: Ensures medical records are complete, accurate, secure, and filed timely. Utilizes ONCO EMR, G-4, and UF systems. Compiles statistical data, collects reports, and identifies system problems to implement improvements.

· Professional Development: Attends leadership training, required meetings, and designated committees. Participates in continuing education via conferences, webinars, and in-service programs.

Performance Requirements (Knowledge, Skills, & Abilities)

· Technical Knowledge: Medical terminology • Computer systems (ONCO EMR, G-4, UF, Qgenda) • Medical record classification, indexing, and quality control methods

· Legal & Regulatory: Comprehensive knowledge of HIPAA, NYS privacy guidelines, and laws regarding the appropriate release of medical information to third parties

· Core Skills: Executive decision-making and problem-solving • Detailed record keeping and analytical report preparation • Professional etiquette and verbal/written communication

· Interpersonal: Ability to establish and maintain highly effective working relationships with physicians, staff, patients, and external organizations

We offer a competitive salary based on experience, starting rate is for a new grad those with additional experience will receive a higher salary, including stipends/bonuses, as well as generous benefits package including medical, dental, life, STD, LTD, 401k/pension, tuition reimbursement, holidays, advanced PTO, etc. including convenient free parking.

Hematology Oncology Associates of CNY is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. HOA is also committed to compliance with all fair employment practices regarding citizenship and immigration status.