Health Center Manager

Health Center ManagerWest Seneca, NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

In support of PPCWNY’s mission, the Health Center Manager has responsibility for the delivery of coordinated and integrated quality health care services to all PPCWNY patients.

Essential Functions

Site Operation

• In collaboration with the Assistant Director of Health Center Operations (ADHCO), Director of Health Center Operations (DHCO), and Vice President (VP) of Health Services and the Director of Finance, participates in the development and meeting of program budgets and annual agency budget
• In conjunction with the ADHCO and DHCO, assists in the development and achievement of affiliate and department-wide objectives and productivity standards
• Oversees patient care in a professional and customer service-oriented manner and meets with patients about their concerns as needed
• Maintains a clean, fully functioning, professional healthcare and business atmosphere including proactive communication with Manager of Operations, facilities, and cleaning staff
• Ensures that staffing is adequate for health center and agency needs in cooperation with other Health Center Managers
• Ensures that clerical staff follows all relevant billing and finance procedures timely and with excellent external and internal customer service
• Actively manages patient flow and communication between front desk and health center staff to optimize patient experience and staff efficiency
• Maintains accountable inventory for medical, lab, and pharmacy supplies to ensure adequate supplies for patient needs
• In collaboration with the Grants & Programs team, implements plans to increase patient access and extend the reach of the health center to underserved communities
• Advocates for and assists in coordination of services for patients
• Maintains confidentiality and ensures that staff maintains confidentiality of patients
• Maintains high health center operation standards with staff by being visible and observant during clinic hours, identifying issues, proposing solutions and solving problems

Quality Assurance & Risk Management

• Maintains accurate medication and medical device inventory count and Electronic Health Record (EHR) documentation for billing compliance
• Cooperates in pharmacy reviews conducted by the affiliate’s Pharmacy Consultant and applies quality improvement activities as necessary
• Creates a plan with staff and verifies that Quality Assurance tasks e.g. medication logs, point-of-care test controls, refrigerator temperatures, etc. are completed and documented in a timely manner
• Conducts direct observations of clinical staff to ensure they are delivering services to PPCWNY standards
• Reviews or assigns the review of medical charts for accuracy and completeness
• Maintains a working knowledge and ensures compliance with all federal and state laws and regulations, Planned Parenthood Federation of America (PPFA) standards, OSHA, CLIA, Title X, DOH regulations, Board policies, and all other applicable regulations
• Consults with Compliance, Quality, & Risk Management (CQRM) Department as required

Team Management

• Provides guidance and leadership for staff. Addresses staff concerns and work-related performance in a timely manner grounded in Just Culture
• Documents all communication with staff regarding work-related performance timely and accurately
• Plans and oversees new staff orientation with weekly evaluations and ongoing staff training, including practice management system training, billing, front desk and back-office training
• Ensures that staff’s work time is accurate and submitted to payroll by set deadlines
• Evaluates and gives constructive feedback to staff including quarterly “4x4” coaching meetings and annual performance evaluations
• Promotes and cultivates a strong, effective team dynamic

Reports

• Provides data to Senior Leaders as requested in a timely manner
• Utilizes reports and data to make decisions such as inventory purchases, patient templates, and staff schedules.

Other Accountability Activities

• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs.
• Assumes responsibility for professional growth and maintains documentation of continuing education activities
• Cooperates with agency leaders and staff of other departments including Payroll, Human Resources, Revenue Cycle, Training, Development, Grants & Programs, Marketing, Call Center, CQRM, etc. to meet both internal and external requirements
• Participates in relevant committee and management meetings as requested by Leadership
• Works on other duties/projects as assigned by ADHCO