Head of Operations - Facility Management

About the company

A leading UAE-based integrated facilities management organization is expanding its operations across large-scale workforce accommodation and community management projects. The company is known for managing high-volume residential facilities with a strong focus on operational excellence, safety compliance, resident wellbeing, and service efficiency.

With a rapidly growing portfolio across the UAE, the organization delivers end-to-end support services including catering, housekeeping, maintenance, logistics, security, and helpdesk management. The company offers a high-impact environment for operations leaders who thrive in complex, fast-paced environments.

Industry

Facilities management / workforce accommodation / camp operations

Employment type

Full-time

Job overview

We are seeking an experienced Head of Operations to oversee large-scale labour accommodation and integrated facilities management operations across the UAE. The role will manage resident communities ranging from 5,000 to 25,000 occupants while ensuring operational efficiency, service quality, safety compliance, and resident satisfaction.

The successful candidate will lead multiple operational departments including catering, laundry, housekeeping, maintenance, logistics, security, helpdesk, and QHSE functions.

Key responsibilities

Oversee day-to-day operations of large-scale labour accommodation facilities

Ensure uninterrupted delivery of integrated FM services across all departments

Manage operational teams across catering, laundry, housekeeping, maintenance, logistics, security, helpdesk, and QHSE

Monitor KPIs, operational performance, and service delivery standards

Prepare operational reports and manage departmental budgets

Drive operational improvements and cost optimization initiatives

Handle crisis management, emergency response, and operational escalations effectively

Ensure compliance with UAE labour accommodation regulations and QHSE standards

Lead large multicultural operational teams across multiple sites

Maintain high standards of hygiene, safety, and resident welfare

Requirements

Experience

Minimum 10+ years of experience in facilities management, camp management, or labour accommodation operations

Proven experience managing large-scale workforce accommodation facilities

Strong background in UAE FM operations and integrated services management

Education

Bachelor’s degree in facilities management, engineering, hospitality, business administration, or related field

Skills required

Operations management

Integrated facilities management (IFM)

Camp operations management

QHSE compliance

Budget management

Team leadership

Vendor & service management

Crisis & emergency management

KPI monitoring & reporting

Cost optimization

Preferred candidate profile

Strong leadership capabilities in large-scale operations

Excellent communication and stakeholder management skills

Highly organized with strong problem-solving ability

Experience handling high-occupancy accommodation facilities preferred

Benefits

AED 25,000 – AED 30,000 per month