Head of DevOps and Analytics

Job Title: Head of DevOps & Analytics
Location: Kochi (Hybrid)
Permanent - Full Time

About us:

Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

About the Role

We are seeking an experienced Head of DevOps & Engineering Insights to lead the evolution of software delivery, engineering productivity, and data-driven decision making across the organization.

This role combines deep expertise in Azure DevOps, GitHub Enterprise, Microsoft Fabric, and Engineering Performance Metrics with strong stakeholder management and executive communication skills. You will drive platform adoption, improve engineering effectiveness, and provide actionable insights that help leadership make informed decisions.

A data-driven technology leader who combines strong DevOps platform expertise with the ability to measure, communicate, and improve engineering performance. You excel at turning engineering data into actionable business insights and influencing leaders through clear, concise, and impactful communication.

Key Responsibilities:

• Own and evolve the organization's DevOps platform strategy across Azure DevOps and GitHub Enterprise.
• Drive migration, adoption and governance of:
  • GitHub Enterprise (Actions, Packages, Pages, Advanced Security, Code Quality)
  • Azure DevOps (Boards, Pipelines, Repos, Artifacts)
• Define, measure, and report on key engineering performance indicators, including:
  • Delivery predictability
  • Lead time and cycle time
  • Deployment frequency
  • Quality and reliability metrics
  • Engineering productivity, platform & AI adoption
• Define, build and maintain executive dashboards and reporting solutions using Microsoft Fabric, Power BI, HTML, SQL, and PySpark.
• Partner with Engineering, Product, Architecture, Security, and Executive Leadership to drive continuous improvement initiatives.
• Translate complex technical data into clear business insights and executive-level presentations.
• Lead and mentor DevOps and platform engineering teams while promoting best practices and operational excellence.
• Good understanding of the Software Development Life Cycle (SDLC) and how we can identify bottlenecks, reduce costs, improve efficiency and integrate AI in all stages

Required Qualification:

• 10+ years of experience in DevOps, software delivery & development, or platform engineering
• 5+ years of leadership experience managing technical teams and enterprise platforms.
• Proven experience implementing and governing Azure DevOps and GitHub Enterprise at scale.
• Strong background in engineering metrics, analytics, and executive reporting.
• Experience influencing senior stakeholders and presenting to executive audiences.
• Excellent communication, leadership, and organizational change management skills.

Technical Skills:

DevOps and Development Platforms

• Azure DevOps: Boards, Pipelines, Repos, Artifacts
• GitHub Enterprise: Actions, Packages, Pages, Advanced Security, Code Quality
• CI/CD strategy, governance, and workflow optimization

Data and Analytics

• Microsoft Fabric
• Power BI
• SQL
• PySpark
• Engineering performance metrics (Lead Time, Cycle Time, PR Efficiency)
• DevOps & Operational metrics (DORA)

Leadership and communication

• Executive reporting and storytelling with data
• Stakeholder management
• Strategic planning and decision support
• Presentation and communication at all organizational levels

Working for Us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.