Head of Cybersecurity Service Delivery MEA
nttlimited · Cape Town, Draper on Main ·
- Work mode
- Hybrid
- Seniority
- C level
- Employment
- Full time
- Category
- Security
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Head of Cybersecurity Service Delivery MEA is a leadership role responsible for ensuring the delivery of managed services to our clients within Region.
This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of complex managed services and manages and deploys targeted managed services programs to help accelerate sales, client engagement and service delivery.
This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.
- Manages the financial performance of Managed Services within a Region/Country or Managed Services function, including growth, delivery profitability and technology innovation.
- Works towards executing the Managed Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team.
- Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market.
- Collaborates with senior leadership to define service/product value propositions that are easily understood.
- Creates strong interlocks between sales force teams and managed services delivery.
- Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients.
- Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
- Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality.
- Oversees the development and execution of new delivery methodologies and ensures alignment to best practice.
- Has insights of any deals in the pipeline to ensure a smooth transition from sales to delivery.
- Ensures service delivery excellence, identifying new business opportunities where applicable.
- Manages and mentors the team within remit to ensure achievement of team and individual objectives.
- Presents at seminars, work sessions and advanced workshops on relevant information technology aspects.
- Stays up to date with industry trends, emerging technologies, and best practices.
- Collaborates with vendors and partners to ensure seamless integration of third-party services within the managed services environment.
- Manages key metrics and trends and provides insights to improve service delivery to senior leadership.
- Significantly vast business and commercial orientation and with a supporting interest in technology.
- Thought leader who possesses significantly vast knowledge of managed services, IT service management, and related technologies.
- Ability to stay up to date with industry trends, emerging technologies, and best practices.
- Significantly vast knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practices.
- Significantly vast understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
- Significantly vast client-facing and communication skills, with the ability to build and maintain strong client relationships.
- Excellent interpersonal and verbal and written communication skills.
- Excellent leadership qualities, including the ability to inspire and mentor a team.
- Ability to work in a team environment and contribute to their success.
- Ability to facilitate presentation of technical and complex matters to a diverse audience.
- Ability to analyze data and produce reports on issues and recommend resolutions.
- Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge.
- Ability to multi-task, set priorities and meet deadlines.
- Significantly vast knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
- Bachelor’s degree or equivalent in Information Technology or Business Administration or related field.
- ITIL certification is advantageous.
- Significantly vast work experience with significant experience required in service performance, client service delivery within large scale (preferably multinational) technology services environment.
- Significantly vast experience in IT Infrastructure services operations experience with a large IT enterprise environment.
- Significantly vastpeople management experience in leading and managing technical operations teams across the Datacenter, Networking, Security, Workplace and Communications domains.
- Significantly vast experience in managing in a matrix structure.
- Significantly vast experience in managing global enterprise client outsourcing projects.
- Significantly vast vendor management experience.
- Significantly vast experience in managed services delivery environment including technical and service management exposure.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.