Head of Customer Success & Account Management

About the company

Our client is an AI software company.

The role

Raydar is recruiting for this role on behalf of our client. Build and lead a post-sales organization as a player-coach, managing strategic accounts while creating the team and systems for retention and expansion.

What you'll do

- Own onboarding, adoption, renewals, and expansion for small and mid-market customers.

- Manage strategic relationships with technical and executive stakeholders.

- Define customer segmentation and coverage and hire a customer success and account management team.

- Own retention targets, renewal forecasts, and account growth plans.

- Use AI tools and automation for health scoring, risk detection, and engagement.

Requirements

What we're looking for

- 7 to 15 years in customer success or account management, including at least 3 years hiring and leading teams.

- Director-level or equivalent leadership experience combined with direct account ownership.

- Experience building a post-sales function at a high-growth startup.

- Experience serving small and mid-market accounts and meeting renewal or expansion targets.

- Ability to support technical products such as APIs, developer platforms, or infrastructure.

- Comfort with a compensation plan containing a variable component.

Bonus points

- A product-management background followed by technical account management.

- Experience applying AI to post-sales operations.

Benefits

Compensation and benefits

- Base salary: USD 230,000 to 290,000 per year.

- Equity: Competitive equity.

- Compensation uses a 70% base and 30% variable split.

- Medical, dental, and vision coverage, with HSA/FSA options.

- 401(k), flexible time off, and paid parental leave.

- Relocation assistance.

- Annual education and wellness budgets.

Location and work model

- Hybrid in the San Francisco Bay Area, with three days per week in the Mountain View office.