Head of Business Operations

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Lead Business Operations across Commercial Governance, Transfer & Launch, and Enablement, ensuring scalable commercialization and regional expansion of ORBIS through structured Go-to-Market governance, product readiness and coordinated execution across Product, Regions, Sales and Delivery.

Connect market needs and customer proximity with scalable product execution through governed GTM processes, controlled transfer and standardized enablement.

• Go-to-Market Governance
  • Govern the ORBIS Go-to-Market process across Release for Talk, Release for Sale and related readiness phases
  • Define and maintain scalable GTM governance, standards and operating procedures across regions
  • Ensure readiness criteria and governance checkpoints are respected before progression through GTM phases
  • Contribute to continuous improvement of GTM processes, scalability and operational maturity across the ORBIS organization

• Commercial Governance & Product Protection
  • Ensure alignment between commercial commitments, product readiness, delivery capability and regional maturity
  • Protect the approved ORBIS product scope by reducing uncontrolled regional customization and non-standard commitments
  • Drive consistency and standardization of commercial and GTM practices across regions while balancing local market realities

• Business Development & Sales Enablement
  • Lead commercial readiness activities including bid qualification, sales enablement and strategic pre-sales support
  • Support prioritization and assessment of regional expansion opportunities based on market readiness, product fit and organizational capability

• Transfer & Launch
  • Own the structured transfer of products into GTM readiness, ensuring completeness and validation of all required artefacts (documentation, training, master data, pricing) before any market exposure
  • Enable controlled, validated launches across regions, including coordination of initial deployments and early-life performance tracking
  • Establish and enforce standardized transfer frameworks, artefacts and launch playbooks to enable repeatable and scalable execution
  • Act as the operational backbone between Product, Commercial and Regions to ensure predictable and scalable Go-to-Market and delivery execution

• Cross-Functional Coordination
  • Coordinate cross-functional GTM activities across Product Management, Regions, Sales, Delivery and Transition & Launch
  • Establish structured engagement models and feedback loops with regional commercial and delivery organizations
  • Partner closely with Transition & Launch to ensure smooth transfer from commercial readiness into delivery readiness

• Readiness, Enablement & Scalability
  • Ensure that launches and regional expansions are supported by appropriate documentation, training, readiness assets and governance mechanisms
  • Support adoption of Minerva principles through activity-based governance, structured readiness and scalable operating practices

EDUCATION

• Bachelor’s or Master’s degree in Business, Engineering, Healthcare IT, or a related field

EXPERIENCE

• Experience in healthcare software, enterprise software or similarly complex product environments
• Background in Business Operations, Go-to-Market, Product Management, strategic pre-sales or Delivery coordination
• Experience working across Product, Sales, Delivery and regional organizations in a matrix environment
• Understanding of software launches, product readiness and customer delivery realities
• Strong stakeholder management and cross-functional coordination skills
• Experience in scalable operating models, governance or enablement processes is a plus
• ORBIS, Dedalus or broader healthcare IT experience strongly preferred

SPECIFIC SKILLS

• Internal candidate with ORBIS / general HCIS and regional ecosystem knowledge preferred
• Combination of commercial, product and operational mindset
• Pragmatic, collaborative and execution-oriented approach
• Ability to balance global standards with regional realities