HCHV Support Staff

PURPOSE
Maintain day-to-day operations on-site within the shelter system. Ensure the safety and well-being of all program participants. Conduct intakes and enforce compliance with VA policies and procedures. Document all activities which take place within the shelter during a shift.

REQUIREMENTS
· High School Diploma or Equivalent
· Real or Enhanced ID
· Strong communication skills, customer service skills, organizational skills, and computer literacy.
· Capable of multi-tasking and being flexible within their role.
· Prompt and courteous phone manner.
· Knowledge of telephone, computer, and security procedures for the company.

ESSENTIAL JOB FUNCTIONS
· Support Staff is responsible for the safety of all clients as well as daily shelter maintenance.
· Conducts client intakes and enforces client compliance with policies and procedures.
· Documents all activities including completion of incident reports and staff memos.
· Briefs incoming staff on activity. Brings incoming staff up to date on daily client census.
· Begins shift by surveying conditions of shelter to maintain safety and cleanliness, documenting any issues.
· Conducts morning and evening room checks.
· Reports on any security system problems and maintenance needs.
· Monitors client arrivals and departures, assuring each client signs in and out indicating arrival and departure times.
· Monitors all staff and visitor arrivals and departures.
· Documents all client absences and reports such to the Program Director.
· Requests and photocopies identification from all visitors.
· Maintains confidentiality within the shelter.
· Conducts meal preparation as well as cleanup of kitchen and dining room.
· Regular garbage disposal.
· Upon client discharge, sanitize room and reset for incoming veteran. Room preparation includes stripping, laundering, and replacing linens, garbage disposal, and general housekeeping.
· Responsible for maintaining constant shelter cleanliness.
· Reports need of crisis intervention and mediation as needed.
· Arranges medical and other emergency services for clients in need.
· Informs Program Director when emergency services (fire, police, EMT) are called. Requests and documents police officers’ name and badge numbers.
· Participates in monthly fire drills and safety procedures. Remains up to date on safety, emergency, and evacuation plan procedures.
· Regularly review shelter policies and procedures.
· Attends staff meetings.

ADDITIONAL JOB FUNCTIONS

• Workers are representatives of United Veterans Beacon House and are, therefore, expected to conduct themselves in a way that reflects accountability to the agency, the community, and the client system.
• Does not abuse sick time or personal days.
• Consistently reports to work on time and is ready to begin work at the start of the shift.
• Always provides proper notification when late or absent.
• Performs on-call duties as outlined in On-Call Policy.
• Available to work overtime when necessary.
• Demonstrates the ability to recognize priorities in the organization of workflow.
• Able to perform duties independently, with minimal need of direct supervision.
• Maintains the confidentiality of clients, shelter/programs, agency and or United Veterans Beacon House.
• Reports to work well-groomed and in compliance with dress code.
• Wears ID Badge while on duty.
• Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers, and co-workers.
• Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards job.
• Projects a good image in dealing with the public clients.
• Is willing to make an extra effort to help build a quality and caring shelter/program.
• Employees may be required to carry out other duties as assigned.