Guest Services Shift Manager

Guest Services Shift Manager
Longford Forest | €19.96 per hour
Be the difference between a good break and a great break
As Guest Services Shift Manager, you'll lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You'll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.
What you'll be doing

Oversee Guest Services operations and arrivals to ensure smooth daily processes
Resolve guest issues promptly while leading, coaching and supporting the team
Maintain compliance with company policies and deliver consistent high-quality service

What's in it for you

Free day passes and access to leisure facilities (including the spa)
Discounts on breaks and in our shops and restaurants
Bonus scheme and recognition rewards
A supportive, friendly team
Career development and in-role training

Your working hours

Full-time contract
You will be contracted to work a guaranteed minimum of 150 hours over a 4‑week period. You may be asked to work additional hours in line with operational requirements
This role includes early mornings, evenings, weekends and bank holidays
Premium rate of pay for hours worked on a Sunday

About you

Skilled in resolving escalated guest complaints with professionalism
Exceptional customer service, communication and negotiation abilities
Proficient in computer literacy and highly organised
Approachable and effective at building relationships across all levels

Our values
Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.
Sound like your kind of job?
Apply online today - interviews are ongoing
Working here
Check your route before applying - Longford Forest, isn't easily reached by public transport: Plan Your Journey
Closing date: 23rd October 2026