Guest Relations Officer - Chinese Speaking
AccorHotel · Bangkok, Bangkok, th ·
- Experience
- 2+ years
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
- Liaise closely with other relevant departments to ensure that guests requests and needs are met.
- Update and maintain repeat guest history system.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests’ complaints and comments tactfully and efficiently.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Tertiary education in Hospitality Management or related disciplines
- Able to work independently and handle shift duties
- Good command of spoken English and Mandarin
- Minimum 2 years of relevant experience
- Able to multi-task and work under pressure in the busy operations
- The ability to work well in a team environment
- Driven, dynamic and energetic