Guest Relations Host/ess

Guest Relations Host/ess

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most dynamic neighbourhoods.

The hotel features 267 guestrooms and suites, alongside a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast-paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces, including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Guest Relations Host/ess role

• Greet guests and assist with requests throughout their stay, from arrival through to departure.

• Act as a key point of contact for guest enquiries, requests and service recovery needs.

• Review daily arrival reports and communicate VIP information to relevant teams.

• Support arrival and departure experiences by acting as Lobby Host/ess when required.

• Assist with the coordination of guest preferences and ensure regular and VIP guests are recognised appropriately.

• Work closely with colleagues across departments to deliver seamless and personalised guest experiences.

• Ensure all guest requests, We Cares and follow-up actions are completed promptly and effectively.

• Assist with the training and development of colleagues, supporting a guest-focused culture across the team.

• Maintain presentation standards across the lobby and Front Desk areas, ensuring they are fully stocked and well maintained.

• Support departmental goals by promoting upselling opportunities, World of Hyatt enrolments and guest satisfaction initiatives.

About you

We are looking for a hospitality professional who is committed to delivering exceptional service and creating memorable guest experiences. You will enjoy building positive relationships with guests and colleagues while bringing the Andaz brand to life through personalised service. Previous front-facing experience within a hotel environment would be beneficial.

You will be organised, attentive and approachable, with excellent communication skills and a strong eye for detail. The ability to remain calm under pressure, manage guest requests effectively and work collaboratively across departments is essential.

Benefits you will enjoy as a Guest Relations Host/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide.

• Discounted hotel stays across Hyatt for you, your family and friends from the day you start.

• Free monthly massages.

• Access to the hotel gym.

• Free meals on duty in our colleague restaurant.

• Uniform provided and complimentary laundry service for work attire.

• Headspace membership and access to our Employee Assistance Programme.

• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.

• Continuous learning and development opportunities, providing clear career progression and global opportunities across Hyatt Hotels.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build a rewarding career within a global hospitality company recognised as one of Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next Steps\: Apply today for this Guest Relations Host/ess role and start your journey with Hyatt Hotels!