Guest Operations Specialist EDI

Guest Operations Specialist - Signature Aviation, Edinburgh FBO

Full time

Variable shift pattern covering days and nights

Starting salary from £29,000 + Benefits

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

As a Guest Operations Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Programme. This will include carrying out ramp services, offering assistance to crews and liaising with ground handling services. You will also carry out quality checks, bulk fuel vehicles with Jet A1 and deliver Jet A1/Avgas fuel to our guests aircraft.

You will also liaise with guests, providing information relevant to their flight requirements, while ensuring compliance with all requirements and guidelines, and formalities set by authorities. Other duties and tasks for our Guest Operations Specialists include raising and processing invoices, assisting guests and suppliers with invoicing queries and proactively cross-checking invoices to ensure accurate billing. In our VIP lounge / front-of house area, you’ll ensure refreshment supplies are maintained and uphold the highest standards of cleanliness and presentation in all of our VIP areas and facilities.

This is a great opportunity for growing an exciting career in Aviation Hospitality.

About you:

The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, and airport background check requirements in order to receive and maintain an airport security badge. You must also be insurable under the Company’s applicable insurance policies.

You must have the right to work in the UK and hold a full UK driving licence. You’ll have excellent vision and coordination to safely move and/or direct aircraft and visually inspect aircraft fuel, including the ability to pass a colour vision test for the purposes of inspecting aviation fuel.

You’ll also be IT literate, with a good working knowledge of Microsoft Office products and have the ability to communicate clearly and professionally via telephone and email.

In addition:

Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side - either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement

• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%

• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling

• Healthcare Cash Plan (Medicash)

• Access to an Employee Perks platform (shopping discounts)

• Free on-site parking

• Full uniform provided

• Full access to LinkedIn Learning and ongoing Training & Development Opportunities

• Global Development Scheme Opportunities

• Mentorship schemes

• Recognition programme - performance, going above and beyond, service

• Employee of the Month, Quarter & Year awards

• Volunteering / Charity Days

• Regular social events

• Enhanced Family Friendly Leave Policies