Guest Experience Host/ess

Salary\: £27248.00 + Service Charge (up to £600 per month)

About Great Scotland Yard Hotel - The Unbound Collection

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Guest Experience Host/ess role

• Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.
• Act as a primary point of contact, anticipating needs and ensuring a seamless and personalised journey from pre-arrival to post-departure.
• Provide detailed information about hotel facilities, programs, and services, with particular attention to VIP and special guests.
• Collaborate closely with other departments to ensure guest satisfaction and smooth operations.
• Coordinate special requests and tailor services to deliver unique, personalised experiences.

About You

You bring previous experience in guest experience or front office, ideally within the premium hospitality segment. Highly organised and proactive, you combine strong interpersonal skills with a guest-focused approach. Professional and attentive, you consistently anticipate guest needs and deliver service that is both personalised and memorable.

Benefits you will enjoy as a Guest Experience Host/ess

• ·12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

• Free meals on duty in our colleague restaurant

• Uniform provided and laundered complimentary

• Headspace membership and access to our Employee Assistance Programme

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.