Guest Experience Executive

Role Overview

We are looking for a passionate and service-oriented Guest Experience Executive to join our Front Office team. This is a dynamic hybrid operational role that combines Front Office operations, guest services, concierge support, and chauffeur responsibilities to ensure a seamless luxury hospitality experience for our guests and stakeholders.

The ideal candidate is a strong team player who is proactive, adaptable, and enjoys interacting with people in a fast-paced boutique hotel environment.

This role reports directly to the Front Office Manager and will support the Front Office team in daily operations whenever required.

Key Responsibilities

1. Front Office& Guest Experiences

· Perform guest check-in and check-out duties professionally and efficiently

· Handle guest enquiries, requests, and feedback promptly and courteously

· Provide personalised guest experiences aligned with the hotel’s luxury service standards

· Assist with reservations, room assignments, and cashiering duties

· Anticipate guest needs and recommend hotel facilities and local experiences

· Support the Front Office team during peak operational periods

· Work closely with Housekeeping, Engineering, and F&B teams to ensure seamless guest experiences

· Assist in handling operational challenges and service recovery situations

· Undertake additional operational duties assigned by the Front Office Manager

2. Concierge &Arrival Experience

· Assist guests with luggage handling and room escorting when required

· Coordinate transportation arrangements and guest requests

· Ensure smooth arrival and departure experiences forguests

· Maintain a professional and welcoming lobby presence

3. Chauffeur & Transportation Support

· Safely ferry the Owner to and from designated locations as assigned

· Ensure safety, punctuality, discretion, and professionalism during all journeys

· Maintain cleanliness and upkeep of the assigned vehicle

· Coordinate servicing and maintenance schedules for the vehicle

· Adhere strictly to traffic regulations and safe driving practices

Job Requirements

· Possess a valid Singapore Class 3 driving licence with a good driving record

· Prior experience in Front Office, Concierge, Bell, or hospitality operations preferred

· Strong communication and interpersonal skills

· Comfortable performing both guest-facing and driving responsibilities

· Familiarity with hotel PMS systems is an advantage

· Positive attitude with strong guest engagement and customer service mindset

Why Join Us

· Be part of a design-led boutique hotel under Design Hotels

· Exposure to luxury boutique hotel operations

· Opportunity to develop multi-skilled hospitality experience

· Career growth opportunities within Front Office and Hotel Operations

· Dynamic and collaborative work environment within a lifestyle hospitality brand