Group Product Manager

Who are we?

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025.

We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

We’ve got an exciting new position to join our product team as Group Product Manager to own our core Manage portfolio, drive innovation, and lead multiple product squads to deliver meaningful customer and business outcomes. In this role, you will define the vision and shape the product strategy and roadmap, ensuring alignment with business objectives, customer needs and long-term platform strategy, while driving end-to-end execution across the product lifecycle.

Operating at the intersection of strategy, data and delivery, the Group Product Manager works closely with Engineering, Data, Product Design and key stakeholders across the business to drive product innovation, scale adoption and deliver measurable impact. You will have one direct report (Senior Product Manager) and mentor/lead the Manage triad (Product Design, Tech leads). This is an AI product management role that balances strong product leadership with hands-on involvement in roadmap development, prioritisation and day-to-day delivery.

You'll report directly to the GM, Product in this role.

Please note, it's a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.

Some of your responsibilities include and are not limited to:

AI-led Manage Product Vision, Strategy & Roadmap

• Own and evolve the product vision, strategy and roadmap for a suite of products (Monitoring, Debtor Management, DebtorLogic) within our core product domain – with a strong focus on building new AI-led products.

• Translate market, customer and business insights into clear product direction and prioritised initiatives

• Ensure product decisions balance customer value, technical feasibility and commercial outcomes

Leadership & Team Development

• Lead, mentor and develop a team of AI Product Managers and Product Owners, fostering a culture of accountability, ownership and customer‑centricity

• Provide clear direction, coaching and support to enable high‑quality product discovery and delivery

• Build strong product management practices, ways of working and continuous improvement across the team

AI Product Delivery & Execution

• Lead delivery teams to execute against the roadmap, driving prioritisation, removing blockers and ensuring timely releases

• Maintain strong oversight of day‑to‑day product delivery, ensuring outcomes are met and value is realised

• Partner closely with Engineering and Design to ensure high-quality, scalable and maintainable product solutions

Stakeholder Collaboration & Influence

• Collaborate cross functionally to align product initiatives with broader business goals

• Influence senior stakeholders through clear communication, data backed recommendations and well-articulated business cases

• Ensure shared understanding of product goals, progress and trade-offs across teams

Data, Insight & Continuous Improvement

• Use qualitative and quantitative data to inform product decisions, measure success and optimise outcomes

• Synthesise customer feedback, market trends and performance data into actionable insights

• Drive continuous improvement across product processes, rituals and team capability

Our ideal candidate

• Demonstrated experience owning and scaling AI/ML-powered products, including generative AI, predictive models or decisioning systems

• Strong understanding of AI/ML concepts (e.g. model lifecycle, training data, evaluation metrics, limitations and risks) and how to translate them into customer value

• Proven track record defining product vision, strategy and roadmaps for technology or SaaS platforms (embedded AI capabilities or AI-first product experience a plus)

• Experience leading and developing high-performing teams in complex, cross-functional environments

• Strong technical fluency with the ability to collaborate deeply with Engineering and Data Science teams

• Excellent communication and collaboration skills, with the ability to simplify complex concepts and align teams

• Proven ability to influence senior stakeholders using data‑driven insights and clear business cases

• Results‑driven mindset, balancing user value with pragmatic commercial outcomes

• Strong delivery leadership capability, including prioritisation, dependency management and release execution

• Demonstrated ability to take market and customer insights, to design and scale AI-enabled user experiences, automation, recommendations and human-in-the-loop workflows.

More than just work

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits - We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.