About Justworks

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe.

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We’re united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.

About the Team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value.

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights.

About the Role / What You’ll Work On

The Lifecycle domain owns the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. Within this domain, the Advisors mission enables trusted partners to seamlessly onboard and manage their book of business with Justworks. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce.

As a Group Product Manager at Justworks, you’ll lead and advocate for two squads that have full ownership of supporting advisors in supporting their clients who have decided to trust us with their payroll, HR, benefits, and compliance needs. You’ll leverage your relationships and expertise to empower your cross-functional team(s) to succeed, overseeing high-impact initiatives that advance Justworks’ business objectives.

While hands-on product management will be part of your day-to-day responsibilities, you’ll spend a significant amount of time teaching and coaching your direct reports and cross-functional teams. You’ll guide them in devising strategies, honing their craft, and executing with both excellence and speed. Often, you’ll contribute beyond your team’s scope by actively developing and improving systems and processes that benefit our larger technology organization.

Your Success Profile

Responsibilities

• Own and drive the product vision and roadmap for your respective Advisors teams within the Lifecycle mission, consisting of Acquisition and Capabilities squads.
• Align strategy and execution by turning company objectives into actionable team goals and OKRs.
• Partner deeply with Partnerships, Operations, and Marketing leadership to develop a best-in-class advisor experience and conversion funnel.
• Ensure products and features are delivered on time, within scope, and with high quality.
• Lead customer-focused product development from ideation to execution while ensuring the customer’s voice guides scope and priorities.
• Build and coach your team in customer-centric practices, promoting consistent, customer-driven processes throughout the PDLC.
• Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect-facing teams, sharing insights, and planning iterative enhancements that align with business goals.
• Advocate for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future-flexible architectures.
• Communicate effectively with stakeholders and leadership, providing updates on product status, timelines, and any blockers.
• Proactively take on opportunities beyond core responsibilities to support product strategy and drive impact.

How You Will Do Your Work

As a Group Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Customer focus - builds strong customer relationships and delivers customer-centric solutions.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.

Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 3 years of product development leadership and 7 years as a product manager in a modern technology business.
• Experience leading complex, cross-team initiatives from ideation to execution.
• You’ve led technical products and/or have a background in computer science (or similar).
• Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
• Proficient with growth analytics and experimentation and able to define metrics, design tests, and make decisions with incomplete data.
• High bar for product quality and user experience and skilled at breaking down ambiguous problems and sequencing bets.
• Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
• Deep user empathy and a high bar for user experience.
• Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning.
• Experience coaching and mentoring individual contributors to enhance team performance and effectiveness.
• Experience with sales-assisted and/or PLG motion and strong partnership with Partnerships and Marketing.
• Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
• Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.

Preferred Qualifications

• Experience with SQL, data exploration, product analytics tooling (e.g.: Amplitude, Heap), and feature flagging/experimentation.
• Experience with AI tooling and capable of utilizing in day-to-day responsibilities.
• Knowledge of CRM/RevOps and Marketing stack (e.g.: Salesforce, Customer.io).
• Experience in late-stage or mature B2B SaaS a plus.

The base wage range for this position based in our New York City Office is targeted at $212,000.00 to $274,000.00 per year.

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