Description
At Dsquares, we specialize in creating innovative loyalty solutions that transform brands into customer favorites by delivering exceptional experiences. Our group product delivery manager plays a crucial role in bridging the gap between product strategy and successful delivery, ensuring our loyalty platforms meet client expectations with precision and efficiency.
As a group product delivery manager, you will oversee the end-to-end delivery process of our loyalty products, collaborating closely with cross-functional teams including engineering, design, sales, and client stakeholders. You will own delivery roadmaps, prioritize features, and manage resources to guarantee timely and high-quality product releases.
Key responsibilities:
Lead the delivery of multiple product streams, ensuring technical solutions are perfectly aligned with the client’s specific use case.
Own the delivery roadmaps, translating high-level business goals into actionable execution plans that reflect Dsquares' "best-fit" product configurations.
Ensure timely and high-quality execution of product releases, maintaining a standard of excellence that protects the Dsquares brand.
Act as a product consultant, deeply understanding the client’s business model to recommend the optimal Dsquares product suite.
Drive customer success by ensuring the product isn't just "delivered," but effectively adopted and delivering measurable loyalty ROI for the client.
Bridge the gap between client feedback and the product roadmap team to influence future features based on real-world success metrics.
Act as the central point of coordination between product managers, engineering, UX/UI, data, and operations.
Resolve cross-team dependencies and proactively clear bottlenecks to keep delivery streams moving at peak velocity.
Collaborate with business teams to ensure the technical implementation supports the commercial strategy.
Implement and optimize agile/scrum frameworks, tailoring ceremonies (sprints, grooming, retrospectives) to the unique needs of client-facing delivery.
Track delivery performance and velocity, fostering a culture of continuous improvement within the squads.
Maintain delivery governance, ensuring all documentation and reporting standards are met for internal and external stakeholders.
Consult with senior leadership and clients, providing transparent communication regarding progress, risks, and milestones.
Manage expectations across complex stakeholder groups, balancing technical constraints with business urgency. Identify delivery risks early, implementing mitigation plans and escalating critical issues before they impact the client relationship.
Define and track KPIs related to delivery efficiency and, more importantly, product success (adoption, health, and client satisfaction).
Provide regular dashboards and performance insights that tell the story of how our products are transforming the client's business.
Requirements
Required qualifications & skills:
Bachelor’s degree in business, computer science, engineering, or related field.
7-9 years experience in product management, delivery management, or a related role within technology or SaaS companies.
Proven track record managing complex product deliveries, preferably in loyalty, fintech, or SaaS environments.
Strong knowledge of agile methodologies and experience working with cross-functional teams.
Excellent communication, organizational, and stakeholder management skills.
Ability to balance competing priorities and manage multiple projects efficiently.
Technical understanding of APIs, integrations, and platform architectures is a plus.
Proactive, problem-solving mindset with attention to detail and a customer-centric approach.
Benefits
Comprehensive wellbeing: enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
Financial growth: reap the rewards of your hard work with our annual profit share and competitive compensation packages.
Work-life balance: achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
Continuous development: expand your horizons through our commitment to learning and development opportunities.
Perks and privileges: celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.