Grocery/Front End Lead

DUTIES & RESPONSIBILITIES

Front End Operations & Customer Service

• Provide direction to cashiers regarding breaks and shift coverage; hold staff accountable for timeliness and performance.
• Ensure maximum service coverage at registers based on customer flow and assist in keeping lines to a minimum.
• Support cashiers with register overrides and service desk coverage as needed.
• Prepare and distribute cashiers’ tills and ensure timely counting and reconciliation.
• Assist in monetary operations of the Front End and report discrepancies or concerns to management.
• Resolve customer service issues promptly and professionally.
• Maintain exceptional communication with Managers, Lead Cashiers, and Front End staff.
• Ensure consistent delivery of the co-op’s proactive customer service model.
• Perform transactions accurately and efficiently.
• Facilitate front end cleaning duties, including registers, bathrooms, and supply areas.
• Invite shoppers to become Member-Owners year-round, with emphasis during Owner Drive months.

Grocery Operations & Department Leadership

• Coordinate with Grocery Leadership to assign daily tasks for efficient use of labor.
• Train and support new grocery staff and provide ongoing coaching.
• Provide input for performance evaluations, document performance issues, and assist with disciplinary actions in accordance with policy.
• Direct and expedite back stock maintenance; rotate overstock appropriately into storage and onto the sales floor.
• Assist with receiving and unloading deliveries, verifying piece count and quality, and obtaining vendor credits when necessary.
• Direct staff to appropriate workstations to maximize efficiency and maintain department organization.

Distribute invoices to appropriate parties.

• Assist with remerchandising plans to drive sales and improve labor efficiency.
• Provide backup purchasing assistance as needed.
• Maintain awareness of current stock levels and expedite out-of-stock items to the sales floor.
• Follow all procedures for proper product rotation and overstocking practices.

Leadership & General Responsibilities

• Demonstrate leadership at all levels and lead by example.
• Uphold the Co-op Code of Conduct and ensure high customer service standards across departments.
• Support and promote co-op core values in daily work.
• Build and maintain customer satisfaction with the products and services offered by the co-op.
• Find productive tasks during periods of downtime.
• Adapt to evolving co-op needs and respond constructively to feedback.
• Maintain composure in highly stressful or adverse situations.

Perform other duties as assigned.