Graduate Dev Ops and Application Support Engineer
Sinara · London, United Kingdom ·
- Work mode
- Remote
- Employment
- Contract
- Category
- Support
- Experience
- 0+ years
Sinara · London, United Kingdom ·
Location: Remote (within UK)
Salary: £38,000 - £42,000 + Bonus+ Benefits
Years Experience: 0-2 years in relevant experience
Job Type: Permanent, Full-Time
Start Date: ASAP, rolling recruitment
Sinara Consultants is actively seeking technically-minded and curious graduates who are interested in a career in DevOps and Application Support and Engineering fields to join our Technical Operations team.
The role is an interesting mix of DevOps engineering work on projects within Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, infrastructure and delivering application management support to a variety of customers.
This is a shift-based role requiring availability for different shifts including evening and overnight shifts. Applicants should ensure they are comfortable with this.
Full training will be provided at the start.
The role is remote although you must be based in the UK.
About the Role:
The role entails active monitoring, maintenance, management and incident support of Sinara software applications for our clients.
Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems.
Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations as well as other tasks such as deployments.
A key purpose of the role is to provide technical support 24 hours a day, as such the position involves working beyond standard business hours, on a shift pattern rotating between evenings, overnight and early morning shifts. A two-month initial training period would be during normal day time hours.
Primary duties include:
Systems and Application Management:
Incident Management:
Additional responsibilities encompass:
The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.
The shifts
A key purpose of the role is to fulfil our duty to provide technical support services for our applications 24 hours a day. As such the position involves working beyond standard business hours.
The role joins of a team of fellow multi-shift engineers who together seamlessly cover the 24 hours split across 3 shifts spanning evenings, overnight and mornings with a flexible fourth shift during daytime. The shifts rotate on approximately bi-monthly basis and all team members are required to be available to fulfil any shifts (with notice).
Currently we support clients 24/5 but we expect this to develop into 24/7 support.
Your Skillset:
Essential
Desired
It would be very beneficial to have knowledge in any of the following:
Your attributes:
To excel in this role, we seek budding engineers who possess a passion for tackling diverse and complex IT challenges. You should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary.
We want people who are naturally curious about systems and technologies and thrive on problem solving. You should be proactive, self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand.
It’s important that you exhibit exceptional attention to detail, coupled with proficient time management and organisational skills.
Career progression and training:
The role will begin with 2 months of training and learning the role while working day shift hours with our London team (remotely, but with the option to work from the office if you wish).
Sinara will provide training on industry/domain-specific topics and applications.
There will be opportunities to join wider technical training offered within Sinara.
Certification training is supported at Sinara where it is relevant to the role.
What we offer:
Sinara offers a competitive salary and benefits package, which includes:
Working hours:
This position is full-time, requiring 37.5 hours of work per week rotating in between the different shifts.
It is a remote based role (within UK).
About Sinara:
Sinara is a well-established software house based in London, offering software development services and products to exchanges, financial institutions, and market data vendors. We provide robust technical expertise and adopt a pragmatic, flexible approach to delivering and supporting business-critical IT systems.
Our location is just south of Tower Bridge in the bustling Bermondsey district, with its excellent transport connections, including quick and easy access to London Bridge.
We recruit an intake of graduates every year in our software engineering and technical operations departments and all graduates are given 1:1 mentoring and career development guidance as well as interaction opportunities and socials with fellow graduates whether they be remote or in office.
As an equal opportunities’ employer, we invite applications from all suitably qualified individuals, regardless of race, gender, disability, age, religion or belief, sexual orientation, or relationship status.
To Apply:
Either click apply or send your CV, along with “Graduate Dev Ops and Application Support Engineer” in the subject line to [email protected] and our recruitment team will be in touch.