Gold Dust West Elko - IT Tech Support Analyst Level I

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of an “IT Tech Support Analyst Level I” for Gold Dust West Elko. This property features a modern interior with the latest slot machines and table games including Blackjack, Craps, and 3-Card Poker. Across the parking lot is our 80-room Hampton Inn featuring Wi-Fi, a swimming pool, fitness center and a hot breakfast for all guests.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

• This position will support all JEI properties across Nevada
• Ability to work with users diplomatically and skillfully
• Exercises judgement and decision making in the diagnosis and resolution of computer hardware and software problems
• Performs full range of work assigned and works with some independence and initiative
• Enforces IT policies as it relates to financial systems and take appropriate course of action
• Installs and maintains database hardware and software
• Organizes work, sets priorities and meets critical time deadlines
• Participates in team meetings, providing input and suggestions. Participates in setting short and long term goals
• Monitors systems to ensure compliance with company and governmental policies
• Provide written documentation of all duties

Skills, Education and Other Requirements:

• Must be fluent in English
• High school diploma and/or 4 year experience in IT
• Competencies required: Windows OS Microsoft Office Suite, Laptop/Desktop, PC configurations
• Required Certifications.
• Two of the following or equivalent
  • CompTIA Network
  • CompTIA Security
  • CompTIA Server
  • ITIL or Equivalent
  • VMware or equivalent
• Ability to multitask in demanding environments
• Excellent organizational and communication skills required
• Ability to read, analyze and interpret common scientific and technical journals
• Working knowledge of Networking and TCP/IP
• Working knowledge of Domain and Activity Directory Support
• Proven ability to work with users diplomatically and skillfully
• Requires State of Nevada Gaming license
• Identification that establishes identity
• Identification that establishes the right to work in the United States