Global IT Support Officer
Kate Worthington · Bangkok, Bangkok, Thailand ·
- Work mode
- Hybrid
- Category
- Support
- Experience
- 3+ years
Hiring Position: Global IT Support Officer - (L1 - L2 Support: Open to any Nationalities)
Working Location: Bangkok, Thailand (BTS and MRT Accessible)
Working Condition:
- Hybrid working mode with 2 days' work from home per week with flexible working hours
- Additional 10 days of work from anywhere per year
Pay Rate: THB 50K to THB 70K
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ABOUT THE POSITION:
Responsibilities:
- Provide 24x7 IT support for international banks from a centralized service center in Bangkok.
- Respond to user requests via online, phone, email, and ticketing systems, logging them into the service desk application.
- Act as the single point of contact (SPOC) for global end-users, handling IT issues and resolutions.
- Communicate incident details to stakeholders and coordinate with 2nd Tier support teams.
- Analyze monitoring data to identify problems before escalation.
- Collaborate remotely with local IT, development teams, Corporate IT, and vendors.
- Improve technical, functional, and interpersonal skills.
- Enhance customer satisfaction skills.
- Handle assigned tasks under pressure, multitask, and support teamwork.
- Suggest and implement process improvements, including automation.
Education:
- Bachelors Degree in Computer Science, Computer Engineering, or equivalent experience.
Language Skills:
- Excellent communication skills in English (written and oral) for working with international customers.
Experience and Skills:
- Minimum 3-5 years experience in a shared service environment or customer support service center.
- Experience in user support of client applications, PC/Windows network infrastructure, and customer business applications.
- General knowledge of Microsoft Windows OS, Windows Server OS, MS Office suite, Office 365.
- Knowledge of Microsoft Active Directory, LAN networking, VPN, TCP/IP, and network troubleshooting.
- Understanding of web applications, databases, and internet concepts.
- Knowledge of monitoring systems (e.g., Zabbix, Splunk).
- Strong IT infrastructure and operations understanding.
- Critical thinking, problem-solving, adaptability, continuous learning, attention to detail.
- Linux system administration and scripting/automation knowledge is a plus