Global IT Project Manager Business Integrations

Introduction

Being specialized in alcoholic beverages, we offer a full range of transportation services and options, from full container loads to groupage shipments, from large volumes of bulk wine to small consignments via airfreight. Our logistics services allow our customers to transport exactly what they want, when they want, in a cost-effective way.

For our location in Haarlem and the Global IT Business Solutions team, we are looking for a Project Manager Business Integrations.

Role Purpose

The Project Manager Business Integrations is responsible for the successful delivery of customer, vendor, and strategic business integration initiatives across the Hillebrand Gori and DHL Beverage, Wine & Spirits network.

The role owns the complete implementation lifecycle of integration projects, transforming approved business opportunities and business cases into operational solutions that create measurable value for customers, vendors, and internal business teams.

Working closely with Business Integration Consultants, Product Owners, Architects, Development Teams, Sales, Operations, and customer stakeholders, the Business Integration Project Manager ensures that integration initiatives are delivered on time, on budget, and in alignment with agreed business objectives.

The role serves as the primary coordinator between business and technology teams, ensuring smooth execution from project initiation through implementation, go-live, stabilization, and transition to support.

How will you contribute to the success of DHL and Hillebrand Gori?

Integration Project Leadership

• Lead customer and vendor integration projects from initiation through successful go-live.
• Own project scope, timeline, governance, risks, dependencies, and stakeholder communication.
• Translate approved business cases into executable project plans.
• Ensure clear alignment between customer expectations, business requirements, technical delivery, and implementation planning.
• Drive project execution while maintaining focus on business value realization.

Project Planning & Delivery Management

• Develop and maintain comprehensive project plans, milestones, timelines, and resource requirements.
• Coordinate activities across business, operational, and technical teams.
• Ensure timely completion of project deliverables, including:
• Business requirements
• Process documentation
• Solution design
• Mapping specifications
• Testing plans
• Implementation procedures
• Support handover documentation
• Monitor project progress and proactively address issues and risks.

Customer & Vendor Implementation Management

• Act as primary project contact for customers and vendors during implementation.
• Facilitate project meetings, workshops, status reviews, and steering discussions.
• Manage expectations, scope changes, and project communications.
• Ensure customer and vendor participation during design, testing, training, and deployment phases.
• Maintain strong working relationships throughout the project lifecycle.

Business Requirements & Solution Coordination

• Collaborate with Business Integration Consultants and Solution Architects to validate project requirements.
• Ensure business objectives are clearly translated into implementation activities.
• Coordinate solution design reviews with business and technical stakeholders.
• Support definition of integration mappings, business rules, process changes, and operational procedures.
• Ensure solution designs remain aligned with approved scope and business goals.

Cross-Functional Delivery Coordination

• Coordinate delivery activities across:
• Development teams
• Product Owners
• Solution Architects
• Infrastructure teams
• Customer IT teams
• Operational business teams
• Vendors and third parties
• Facilitate issue resolution across multiple functions and regions.
• Manage project dependencies and escalation paths.

Testing, Deployment & Go-Live Management

• Coordinate integration testing, user acceptance testing, and end-to-end validation activities.
• Ensure readiness of operational procedures and support processes before deployment.
• Lead implementation planning and cutover activities.
• Monitor project performance during go-live and stabilization periods.
• Ensure successful transition from implementation to operational ownership.

Portfolio & Governance Support

• Provide visibility of project status, risks, resource requirements, and delivery progress.
• Support prioritization and governance discussions within the integration portfolio.
• Maintain adherence to project management standards and methodologies.
• Contribute to continuous improvement of project delivery practices.

Continuous Improvement & Knowledge Sharing

• Capture lessons learned from completed implementations.
• Identify opportunities to improve delivery efficiency and implementation quality.
• Promote reuse of standard integration patterns, project templates, and implementation approaches.
• Contribute to standardization of customer and vendor onboarding processes.

Do you have what it takes?

Experience & Skills

• Proven experience managing complex business or technology projects in international environments.
• Experience in customer-facing implementation, onboarding, integration, or transformation initiatives.
• Ability to coordinate cross-functional teams without direct line management responsibility.
• Experience managing multiple concurrent projects and priorities.
• Strong understanding of project governance, risk management, stakeholder management, and implementation planning.
• Experience within logistics, freight forwarding, transportation, supply chain, or comparable industries preferred.
• Excellent communication and facilitation skills.

Integration & Business Knowledge

Working knowledge of:

• Customer integrations
• Vendor integrations
• APIs
• EDI transactions
• System-to-system connectivity
• Data mapping and transformation
• Business process design
• Operational process implementation
• Supply chain and logistics workflows
• Customer onboarding methodologies

Understanding of integration scope areas such as shipment events, orders, inventory information, documentation exchange, invoicing, payment information, and visibility solutions is highly desirable.

Preferred Qualifications

Education

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Information Technology, Engineering, or equivalent experience.
• Master's degree or MBA is advantageous.

DHL Leadership Competency Dimensions

HEAD

• Understands both business priorities and technology delivery requirements.
• Translates business objectives into executable project plans.
• Balances customer expectations, delivery risks, and operational realities.

HEART

• Builds trusted relationships with customers, vendors, and internal stakeholders.
• Creates strong collaboration across business and technology teams.
• Promotes transparency and accountability throughout project execution.

GUTS

• Escalates issues proactively and drives resolution.
• Challenges unrealistic expectations and unmanaged scope growth.
• Maintains focus under pressure and during complex implementations.

BITE

• Delivers successful implementation outcomes.
• Ensures projects realize intended business value.
• Continuously improves delivery effectiveness and customer experience.

Mindset – From Opportunity to Successful Adoption

• Thinks in terms of outcomes, not just deliverables.
• Maintains a strong customer-focus throughout project delivery.
• Balances governance with pragmatism.
• Understands that successful implementation is measured by business adoption and value realization.
• Acts as the orchestrator connecting customers, business stakeholders, operational teams, and technology delivery.

Why work at Hillebrand Gori?

With great pride, we can say that Hillebrand Gori is the largest beverages logistics company in the world. Founded in 1844, we are active in over 90 countries. Our success is built on the dedication of our people. While we operate globally with more than 2,200 employees, our IT department is largely located in The Netherlands but also has a presence in Italy, France and India. Within our department around 15 different nationalities work together.

We believe that “Our people and our reputation are our greatest assets.”

You will work in an environment where you can make impact, influence strategic technology decisions, and grow both personally and professionally.

Are you looking for a role where you can apply deep expertise and deliver direct business value? Then we’d like to meet you.

What can you expect from us?

• A salary tailored to your qualities and experience
• A contract for 40 hours
• Reimbursement for travel expenses, work from home allowance and internet allowance
• Pension scheme with BeFrank
• Flexible working hours and possibility to work from home
• Personal growth and challenging work with endless possibilities to realize your ambitions in an international environment
• An informal working environment with innovative colleagues who strive for the very best
• You can work independently and make us better with your own input
• Professional training
• A fun place to work, with room for recreation; weekly and monthly drinks, quarterly company meet-ups, regular company festivities
• Work for an organization certified as Great Place to Work 2026