Global Hotel Program Manager

Global Hotel Program Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

The Global Hotel Program Manager is responsible for leading the strategy, sourcing, and ongoing management of HPE’s global hotel program within a large, complex organization. This role develops and executes category strategies that optimize spend, enhance the traveler experience, and ensure compliance with corporate policies.

The manager oversees supplier selection, contract negotiation, and performance management across a diverse portfolio of hotel partners, leveraging data-driven insights, market intelligence, and strong supplier relationships to drive value.

As a subject matter expert, this role collaborates cross-functionally with internal stakeholders, travel management companies, and suppliers to deliver cost savings, improve program adoption, and mitigate risk. The role also leads RFP processes, manages supplier relationships (including quarterly business reviews), and continuously evolves the hotel program in alignment with business needs and industry trends.

How you will make your mark:

• Define annual objectives and milestones to ensure successful execution of the hotel program strategy
• Lead the end-to-end annual RFP process, including defining requirements, developing bid packages, and facilitating bidder conferences
• Evaluate and negotiate supplier proposals to secure competitive pricing and favorable contractual terms
• Lead supplier selection activities and provide final recommendations based on strategic, financial, and operational criteria
• Negotiate and execute supplier contracts to achieve optimal commercial outcomes
• Develop and implement strategies for chainwide hotel agreements
• Drive top-quartile compliance with the preferred hotel program
• Build and maintain relationships with global stakeholders to leverage local market insights and improve program performance
• Collaborate with hotel partners on strategic initiatives and long-term program development
• Conduct quarterly business reviews with key suppliers, analyzing performance metrics such as spend, volume, rate quality, availability, and market share
• Develop strategies for loyalty program enhancements, including status upgrades with preferred partners
• Manage corporate reward programs to maximize utilization and prevent benefit expiration
• Oversee long-term accommodation requests to ensure alignment with program standards and cost efficiency
• Manage third-party provider relationships (e.g., rate assurance), including performance tracking and savings realization
• Leverage reporting and analytics to expand discount availability and inform sourcing strategies
• Monitor and resolve escalated hotel service issues, including quality, payment, and safety concerns
• Develop and execute Online Booking Tool (OBT) strategies to optimize hotel display and promote preferred suppliers
• Communicate program goals, updates, and strategies to internal stakeholders, travel agencies, and external partners
• Engage travelers and arrangers through communication channels such as intranet content, training sessions, and supplier events
• Represent HPE within the hotel and travel industry; attend conferences as appropriate
• Track and report savings performance, including maintaining savings tools and providing regular updates
• Support supplier partnership initiatives, including Mutual Value Partnership (MVP) engagements
• Expand knowledge across broader travel categories to serve as a cross-functional subject matter expert
• Support additional team initiatives and projects as needed

About You:

• Bachelor’s degree
• 6-8 years of relevant experience in the hotel or travel industry
• Fluent in English
• Strong global/geographical knowledge
• Ability to comply with in-office work guidelines

Knowledge and Skills:

• Strong knowledge of the travel industry, particularly hotel sourcing and corporate travel programs
• Proven relationship-building and stakeholder management skills
• Effective negotiation and contract management capabilities
• Strong analytical and problem-solving skills
• Ability to develop forecasts, plans, and strategic recommendations
• Adaptability and interest in leveraging evolving technologies (e.g., automation, AI tools)
• Excellent verbal, written, and presentation skills
• High attention to detail with a proactive, curious mindset
• Proficiency in Microsoft Office tools (e.g., Teams, SharePoint, Copilot, Excel)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Supply Chain & Operations

Job Level:

Expert

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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