Global Endpoint Associate Manager

The Global Endpoint Associate Manager leads a goal-driven team dedicated to delivering a secure, reliable, and continually improving end-user computing experience. Reporting directly to the Senior Manager of Endpoint Management, this role provides operational oversight and technical leadership for endpoint management platforms—including MECM, Intune, and JAMF. Acting as a frontline people manager and technical coordinator, the Associate Manager drives day-to-day operational excellence across distributed pods, ensures standardization, and champions user experience excellence at scale.

Key Responsibilities

• Operational Leadership: Manage the day-to-day activities, tasks, and deliverables of the global endpoint management teams (MECM, Intune, and JAMF pods).

• Performance & Accountability: Foster a culture of accountability and continuous improvement, ensuring the team meets daily operational goals and service level agreements (SLAs).

• Technical Coordination: Provide frontline technical oversight on endpoint deployment, patch management, and configuration standards.

• Process Optimization: Drive the execution and optimization of endpoint management tools to improve automation, scalability, and workflow efficiency.

• Hardware Lifecycle Alignment: Oversee the day-to-day technical workflows of hardware lifecycle management—including deployment, maintenance, and refresh tracking.

• Cross-Functional Collaboration: Partner with regional and global cross-functional teams (Security, Networking, Enterprise Apps, Service Desk) to ensure seamless, end-to-end user experiences.

• Metrics & Reporting: Monitor and track key performance indicators (KPIs) for endpoint performance, system availability, and team productivity, reporting updates to senior leadership.

• Escalation Management: Serve as the primary point of contact for major operational endpoint incidents, coordinating swift resolution within the team.

Qualifications

• Team Leadership: Proven experience supervising, leading, or managing technical end-user computing teams within a global or distributed corporate model.

• Technical Depth: Hands-on background and strong working knowledge of MECM, Intune, and JAMF.

• Ecosystem Expertise: Solid understanding of Windows, macOS, and mobile device ecosystems at an enterprise scale.

• Execution Focus: Demonstrated success executing endpoint management strategies, OS migrations, and automated deployment workflows.

• Communication: Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively across different time zones and reporting lines.

Success in This Role Looks Like

• The endpoint pods operate as a cohesive, goal-driven, and highly efficient unit.

• Day-to-day endpoint operations (MECM, Intune, JAMF) run smoothly with high levels of automation and minimal downtime.

• End-user satisfaction scores steadily improve due to consistent operational execution.

• Security and compliance patches are deployed reliably and on schedule without degrading the user experience.

• Clear and transparent operational reporting is maintained with senior management.

What We’re Looking For:

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
  

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

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Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy