Global D2C eCommerce Platform Manager
lindtspruengli · Kilchberg, Switzerland ·
- Category
- Management
Are you ready to join Lindt & Sprüngli’s Global Direct-to-Consumer team that leads both our physical and online stores? In this exciting role, you will drive the development of our 21+ eCommerce sites (Adobe Commerce) and support markets with delivering profitable sales and best-in-class customer experience. The role will report into the Senior Manager Global D2C eCommerce.
Your main responsibilities will include:
Own and manage the global Adobe Commerce (Magento 2) platform across 21+ markets, ensuring alignment with business and market requirements.
Lead the delivery of new features and continuous improvements for our eCommerce platform in close collaboration with agency partners, including backlog prioritization, release management, and issue triage.
Ensure stable 24/7 operations of our eCommerce platform in collaboration with our agency and markets, including incident management and issue resolution.
Drive platform performance and technical optimization initiatives, including Core Web Vitals and other infrastructure improvements.
Contribute to the development of the global D2C eCommerce strategy and roadmap in close collaboration with Retail, IT, Marketing, and local markets.
Develop commercial guidance for best-in-class execution and use of platform for markets to meet our business objectives.
Monitor and analyze platform performance, providing actionable insights and support to local markets.
Support in preparation and presentation at global events and meetings to markets and top management.
Education, Qualification & Experience:
This challenging position requires a highly committed talent with excellent communication and interpersonal skills, living and breathing our L&S values. You are passionate about eCommerce technology and enjoy working at the intersection of business and IT.
You hold a bachelor’s degree in a relevant discipline (master’s degree preferred). You bring at least 5 years’ experience in eCommerce Operations Management and/or Product Management, including hands-on experience with Magento2/Adobe Commerce (or a comparable eCommerce platform), Jira/Atlassian tools, and Google Analytics.
You have strong project management, analytical and influencing skills. You show entrepreneurial spirit, result oriented behavior and a high level of business understanding. You demonstrate strong ownership and are highly adaptable to fast-paced working environment. Excellent command of the English language is a must.