Who we are
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. More than 20,000 professionals every day, in a network of 9,500 points of sale across 24 countries, give back the joy of hearing, feeling and living to thousands of people across the world.
We believe people are the most important component of our success, and that it is only through strong investment in talent, continuous development, support and recognition that our people can exceed every limit and build a fulfilling career. Aligned to our Winning Workplace, we offer a hybrid working policy allowing employees to work 6 days/month remotely.
Role Purpose
Amplifon is looking for a Global Security Operations Manager to lead the day-to-day execution of the Group's Security Operations, ensuring effective monitoring, detection, response and continuous improvement of cybersecurity capabilities across a multinational environment.
Reporting to the Group Chief Information Security Officer (CISO), the Global Security Operations Manager is responsible for coordinating internal cybersecurity specialists and managed security partners (SOC/MDR, NDR, endpoint protection, incident response providers and specialist vendors), ensuring efficient and resilient security operations on a global scale.
The role combines operational leadership with strong technical expertise, driving continuous improvement across security monitoring, incident response, vulnerability management and security platform operations while operating within the Group's governance and compliance framework.
Key Responsibilities
Security Operations
- Manage the daily execution of the Group Security Operations across endpoint, network, identity and cloud environments.
- Coordinate the Security Operations Center (SOC) and Managed Detection & Response (MDR) services, ensuring service quality and adherence to agreed SLAs.
- Improve detection capabilities by developing and maintaining SIEM use cases, playbooks and security automation initiatives.
- Monitor operational performance and identify opportunities for continuous improvement.
Incident Response & Cyber Resilience
- Coordinate the end-to-end incident response process, including preparation, detection, containment, eradication, recovery and post-incident reviews.
- Manage major security incidents in collaboration with internal stakeholders and external incident response partners.
- Drive remediation activities and support initiatives aimed at strengthening cyber resilience and operational readiness.
Vulnerability & Threat Management
- Manage the vulnerability management lifecycle, including identification, prioritization, remediation tracking and validation.
- Support threat intelligence activities and exposure management initiatives to prioritize security risks.
- Coordinate penetration testing and security assessment activities with infrastructure and application teams.
Security Engineering & Platform Operations
- Oversee the operational management and continuous improvement of the Group's security technologies, including SIEM, SOAR, EDR/XDR, NDR, email security, firewalls, MFA and privileged access management.
- Collaborate with infrastructure and cloud teams to implement secure configurations and security-by-design principles.
Vendor & Team Coordination
- Coordinate a team of security specialists, supporting their development and ensuring effective collaboration across countries.
- Manage relationships with managed security service providers and specialist vendors, monitoring service performance, escalations and operational deliverables.
Reporting & Planning
- Monitor operational KPIs, SLAs and security metrics, providing regular reporting to the Group CISO.
- Support budget planning, capacity planning and continuous improvement initiatives within the Security Operations function.
Governance, Risk & Compliance
- Ensure Security Operations activities comply with the Group Information Security Management System (ISMS), ISO/IEC 27001, NIS2 and applicable regulations.
- Support internal and external audits and contribute to maintaining compliance with security policies and standards.
Candidate Profile
Experience
- 6–8 years of experience in cybersecurity, including significant experience in Security Operations, SOC or Incident Response environments.
- Previous experience managing security operations teams or coordinating technical cybersecurity professionals.
- Experience working with Managed Security Service Providers (MSSPs) and external security vendors.
- Experience handling cybersecurity incidents and coordinating response activities.
- Exposure to multinational and complex enterprise environments is preferred.
Technical Skills
- Strong knowledge of Security Operations technologies, including SIEM/SOAR, EDR/XDR, vulnerability management, threat intelligence and incident response.
- Good understanding of enterprise infrastructure, networking, cloud platforms (Azure, AWS and/or GCP) and identity security.
- Familiarity with security frameworks and standards including ISO/IEC 27001, NIS2, GDPR and NIST.
Leadership & Soft Skills
- Strong communication and stakeholder management skills.
- Ability to prioritize activities and manage multiple initiatives in a fast-paced environment.
- Analytical mindset with a continuous improvement approach.
- Collaborative leadership style and ability to work across international teams.
Education & Certifications
- Degree in Computer Science, Engineering, Cybersecurity or equivalent experience.
- Professional certifications such as CISSP, CISM, GCIH or similar are considered a plus.
- Fluency in English is mandatory; Italian is a plus.
What We Offer
- The opportunity to contribute to the security operations of a leading global company operating across 24 countries.
- Close collaboration with the Group CISO and international technology teams.
Location: HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)
Compensation & Benefits
Applicable Collective Agreement: CCNL Commercio (Terziario, Distribuzione e Servizi)
Contractual Level:Quadro
Contract Type: Permanent – Full Time
The reference Gross Annual Salary is approximately in the range of EUR 70.000 – 92.000 . The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background.
The position is also eligible for an annual incentive scheme based on Company and individual performance KPIs, with a payout whose target is equal to 15% of the annual gross salary, in line with Company policies.
Benefits
- €1,700 Annual Welfare plan for your personal well-being on a wide range of services
- Health Insurance: QUAS healthcare coverage and an additional company integrative insurance + Accident Insurance
- Supplementary pension scheme: option to enrol in the Fondo Fon.Te with employer contributions
- Office Perks: On-site canteen and free company parking
- BeWellProgram: Free access to learning platforms and training programs. We invest in your growth through ongoing learning opportunities, while also offering special corporate discounts, dedicated services for you and your loved ones, and initiatives focused on your wellbeing and physical health
- 6 days of remote working per month.
Equal Opportunities Statement
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.