German Speaking Service Desk Specialist

• 1st Level Support
• Respond to customer inquiries via e-mail/ticketing system or phone
• Process and monitor technical incidents
• Advise and support the customer in consideration of functional requests
• Assist the customer in resolving 1st level issues
• Dispatch and track tickets for the 2nd and 3rd level of support
• Follow up on any customer issues requiring additional research
• Demonstrate the highest level of customer service and professionalism

Work Organization:

• Shift structure: Start as early as 7 AM and end no later than 9 PM
• On-Call Duties: Night time (9 PM to 7 AM) and on weekends
• Shifts and On-Calls are pre-scheduled and rotated among the team members equally

• Excellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany
• Previous customer service related experience
• Proactive and analytical approach
• Good problem solving skills
• Solution orientated and a team player
• Desire to grow and develop in IT industry

• Monthly gross base salary from 1600 to 2200 EUR, depending on your level of expertise
• Hybrid way of working based on your preferences, with access to a cozy office in the center of Riga whenever needed.
• Family-oriented company values and a healthy work-life balance, including 4 additional vacation days, birthday leave, the "Happy Land" space for children in the office, and more.
• Individual development and learning plan, including an annual budget for external training.
• Comprehensive health insurance, including dental and sports coverage.
• Opportunity to work in a trusting and supportive team environment, where your ideas and initiatives are welcomed and encouraged.
• Friendly, multicultural, and collaborative colleagues.

Real impact doesn't need the spotlight - it needs the right people. Like you.

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LinkedIn / Instagram / Facebook : @arvato_systems_latvia

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