German speaking customer service agent - work in Sofia - paid relocation

Patrique Mercier Recruitment FR is pleased to offer an excellent opportunity for a German Speaking Customer Service Agent to join a dynamic team in Bulgaria. This role comes with a fully paid relocation package, making it ideal for individuals eager to advance their customer service career in a vibrant and international work environment.

Responsibilities

• Provide outstanding customer service to German-speaking clients via phone, email, and chat.
• Handle inquiries related to products, orders, returns, and general customer support.
• Resolve customer complaints efficiently and professionally to ensure high satisfaction.
• Maintain accurate documentation of customer interactions within the CRM system.
• Stay up-to-date with products and services to assist customers effectively.
• Collaborate with team members to enhance overall customer experience.
• Participate in training to continuously improve product knowledge and service skills.

Requirements

• Fluency in German and English, both spoken and written.
• Relevant experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a customer-focused attitude.
• Proficiency in customer service software and Microsoft Office tools.
• Detail-oriented and well-organized.
• Willingness to relocate to Bulgaria; relocation costs fully covered by the company.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live