German International host/ess (EU only)- Costa Crociere

Job Descritption

As a German International Host/ Hostess, you will be act as reference point for German speakers removing language barriers to make sure Guests enjoy their cruise.

Main Responsibilities

• Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise
• Acting as point of reference for German speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.
• Providing translation services for medical emergencies, illnesses, or medical disembarkation of the Guest, accompanying them, when necessary, to the onboard infirmary or shore side hospitals to offer a dedicated service.
• Supporting the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.
• Making major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).
• Reporting or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.
  
  

Job Requirements
The Onboard Information department is looking for a passionate and dedicated individual to join their team! The requirements for this job are:

• Secondary school in Tourism or Humanities
• At least 6 months experience in tourism (i.e., reception, accompanying Guests)
• English & German at least at C1 level
• Being at ease with public speaking
• Being enthusiastic, a good communicator and problem-solving oriented
• Sales skills are a plus

WHY COSTA:
We see your career as an exploration of your potential. Embark on your career journey
where you explore your talents and skills and see each accomplishment as a beginning
for your next experience.