Genesys Cloud Developer
Luza Tec · Lisboa, Lisboa, Portugal ·
- Work mode
- Hybrid
Join a leading international technology group and help shape the future of customer experience.
We are looking for a Genesys Cloud Developer to design, develop, and enhance customer engagement solutions across voice and digital channels. You will work closely with business and technical teams to deliver scalable contact centre solutions that improve customer journeys and operational efficiency.
Key Responsibilities
Configure, develop, and maintain Genesys Cloud solutions.
Design and optimise IVR flows, call routing, and customer interaction journeys.
Develop integrations between Genesys Cloud, Salesforce, and other enterprise platforms.
Troubleshoot incidents and contribute to continuous platform improvements.
Collaborate with business stakeholders, architects, and operational teams to deliver high-quality solutions.
Participate in Agile ceremonies and support solution delivery throughout the development lifecycle.
Required Skills & Experience
Hands-on experience with Genesys Cloud CX development and configuration.
Strong understanding of contact centre operations and processes.
Experience with API development and system integrations.
Knowledge of IVR design, routing strategies, and customer journey concepts.
Experience working in Agile environments.
Strong analytical and problem-solving skills.
Good communication and stakeholder management abilities.
Nice to Have
Experience integrating Genesys Cloud with Salesforce.
Exposure to Conversational AI, chatbots, or virtual assistants.
Experience with contact centre reporting, analytics, and dashboards.
Knowledge of cloud-native architectures and microservices.
What We Offer
Opportunity to work on large-scale digital transformation programmes.
International and collaborative environment.
Exposure to modern customer experience and cloud technologies.
Professional growth and continuous learning opportunities.
Benefits
Food ticket
Health insurance
Training and access to certification vouchers
Work-life balance initiatives
Referral program
Birthday off
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