Genesys Cloud Architect at San Diego CA (Remote)
Excelon Solutions LLC · US ·
- Category
- Architecture
- Experience
- 10+ years
Architect end-to-end contact center solutions on Genesys Cloud with high availability, global scalability, and fault tolerance, while leading integrations with Salesforce Service Cloud Voice using telephony toolkits, APIs, and event-driven architectures, plus AI/automation implementation. Remote role targeting candidates with ~10 years of experience.
Title : Genesys Cloud Architect Location : San Diego CA(Remote) (10 Year Experience) Key Responsibilities Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance. SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures. AI & Automation: Implement…