Genesis Manager

Primary Function of Position:

The Genesis Operating Room (OR) Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas such as robotic program standardization, operational efficiency, team training, cost management, and block time utilization.

Working in close partnership with hospital leadership and cross-functional teams including Sales, Marketing, Customer Training, Customer Service, and Technical Support. The consultant ensures that each customer is equipped to successfully optimize and sustain a high-performing robotic surgery program.

Roles and Responsibilities:

Build and Maintain Expert Knowledge

• Develop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories.

Territory and Time Management

• Independently manage your assigned territory, balancing customer consulting engagements with administrative responsibilities.

Plan and Execute Consulting Programs

• Design and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts (including IDN initiatives).

Lead Complex Customer Engagements

• Drive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams (Sales, Services, Marketing, Customer Training) to provide customized, actionable solutions.
  This includes:

  • Utilize DMAIC Lean problem-solving approaches to improve existing processes

  • Identifying challenges, utilization barriers, and strategic opportunities

  • Aligning with hospital key stakeholders on priorities and implementation plans

  • Tracking progress and maintaining regular communication based on shared timelines

Deliver High-Impact Consulting Services

• Provide in-person and virtual consulting services focused on key operational areas such as:

  • Staff training and onboarding

  • Block Scheduling Optimization

  • Workflow standardization

  • Program Management

  • Cost containment strategies

Cross-Team Collaboration and Knowledge Sharing

• Promote strong collaboration among Genesis and cross-functional partners to meet shared implementation goals and customer success milestones.

Data Analysis and Insight Generation

• Analyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.

Collaborate Across Functions

• Work closely with Sales and Marketing to ensure alignment on customer strategy and execution.

• Engage with internal stakeholders to define, measure, and continuously improve the quality and impact of Genesis content and services.

Event and Program Support

• Actively support internal and customer-facing Genesis and Intuitive events, including conferences, congresses, and training sessions (virtual and live).

• Support the TPO centers and operational KOLs as needed.

Customer Feedback and Issue Reporting

• Proactively gather and report customer feedback or concerns through appropriate internal channels to ensure rapid resolution and continuous improvement.

Required Knowledge, Skills, and Experience:

• Bachelor’s degree (B.A./B.S.)

• Minimum of 10 years of proven professional experience in healthcare or hospital management, ideally in a B2B sales role or a hospital-based leadership position. People manager experience is a plus.

• Demonstrated experience working in or with Operating Room departments

• Strong track record of achieving results through effective team collaboration

• Excellent communication and interpersonal skills, with the ability to confidently present to diverse audiences and group sizes

• Thrives in a dynamic, high-energy, and fast-paced environment

• Flexible and adaptable with work schedules, including occasional extended hours

• Excellent business acumen and the ability to operate effectively within key stakeholders healthcare environments

• Ability to communicate clearly and consistently across multiple organizational levels

• Training or certification in Lean, Six Sigma, or Change Management is a plus

• Proficiency in Microsoft Office and/or equivalent tools; experience with project management and a strong record of leading complex, customer-facing initiatives related to OR efficiency, productivity, or cost containment

• Fluency in English and Korean

• Willingness to travel up to 70%

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.