General Manager

Branch General Manager

Olympia Moving & Storage is seeking an experienced Branch General Manager to lead daily operations, drive revenue growth, and ensure best in class service delivery. This role oversees all moving, storage, and logistics functions while managing P&L performance, workforce leadership, customer satisfaction, and safety compliance.

Key Responsibilities

•Lead daily moving, storage, dispatch, routing, warehouse, and fleet operations

•Manage branch P&L, budgeting, forecasting, labor planning, and margin performance

•Monitor KPIs: revenue per truck, labor efficiency, claims, customer satisfaction

•Support sales with job scoping, pricing, and operational feasibility

•Recruit, train, and develop movers, drivers, warehouse staff, and office personnel

•Resolve escalated customer issues and ensure high service standards

•Drive safety programs, incident reduction, and accurate reporting

Qualifications

•5–10+ years in moving, logistics, transportation, or warehousing leadership

•Proven P&L and KPI management experience

•Strong knowledge of DOT, OSHA, and regulatory requirements

•Experience leading large field teams

•Excellent communication, problem solving, and conflict resolution skills

•Ability to thrive in a fast paced, seasonal, labor intensive environment

•Alignment with Olympia’s values: continuous improvement, accountability, concern for others, trust

Compensation & Benefits

•Competitive salary + performance bonus

•Health, dental, vision insurance

•401(k) with match

•Paid Vacation, Sick Time, and Holidays

•Employee assistance and wellness programs

About You

You’re a sales driven, operationally disciplined leader who excels at running complex logistics operations, improving KPIs, developing teams, and delivering exceptional customer experiences. You balance commercial strategy with hands on execution and are ready to elevate branch performance.