General Manager, Employee and Volunteer Experience

Make a real difference
Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Box Hill

Work type

Full-time, Ongoing

Schedule

Monday to Friday 9:00am - 5:00pm

Salary

Competitive Salary + Tax reducing salary package

Working model

Hybrid, Flexible working arrangement

A little bit about you
You are a senior People and Culture leader who thrives in a complex, mission-led environment. You bring sound judgement, strong stakeholder influence and a genuine commitment to creating a values-led experience for both employees and volunteers. You will bring:
More specifically you will have:

A tertiary qualification in Human Resources, Employee Relations, Business, Law or a related discipline
Significant senior People and Culture leadership experience in a complex, multi-site or service-based organisation
Demonstrated leadership of HR business partnering and complex employee and industrial relations matters
Demonstrated experience leading or overseeing talent acquisition, workforce attraction and recruitment services
Experience developing employee experience, engagement, retention or workforce improvement initiatives.
Experience supporting or leading volunteer workforce strategies is highly desirable.
Strong knowledge of the Fair Work Act, National Employment Standards, modern awards and enterprise agreements
Highly developed judgement, influencing, negotiation and stakeholder management skills, with excellent written and verbal communication, including executive-level advice and reporting

About the role
As General Manager, Employee and Volunteer Experience, you will lead the group-wide employee and volunteer experience portfolio across St Vincent de Paul Society Victoria (SVDP), VincentCare Victoria (VCV) and VincentCare Community Housing (VCCH). Bringing together HR Business Partnerships and employee relations, Volunteer Recruitment and Engagement, and Talent Acquisition, you will provide an integrated, responsive and values-aligned workforce experience.
A key focus is to strengthen employee and volunteer engagement, build leader capability, improve the consistency and quality of people support, and elevate volunteering as a strategic capability central to the Society's mission and future sustainability.
Want the full details? View the Position Description here

Key responsibilities

Lead the Employee and Volunteer Experience portfolio in alignment with the People Strategy, organisational strategy, mission and values
Provides leadership and oversight to the Lead - HR Business Partnerships and portfolio-aligned HR Business Partners
Provide senior oversight of complex employee relations and industrial relations matters, including interpretation of awards and enterprise agreements, disputes, investigations and Fair Work matters
Provide strategic leadership for volunteer attraction, recruitment, onboarding, engagement and retention across the group
Elevates the volunteer workforce as a core organisational capability and ensures volunteer experience is embedded within the broader People Strategy.
Provide strategic leadership for employee talent acquisition and workforce attraction, strengthening employer brand, candidate experience and talent pipelines, particularly for critical and hard-to-fill roles. Leads the Lead, Talent Acquisition and recruitment team to deliver timely, equitable and high-quality recruitment outcomes
Partner with executives and senior leaders to understand workforce demand, capability needs, organisational risks and future workforce priorities
Lead, coach and develop portfolio leaders and teams, building a collaborative, inclusive and high-performing culture focused on service excellence and continuous improvement

Why join Vinnies?

Not for profit salary packaging – increases your take-home pay
Make an impact – support over 300,000 Victorians each year
Opportunity to shape service delivery, organisational culture and implement key organisational strategy
Flexible working arrangements
A supportive and collaborative workplace environment focussed on supporting those in our community that are in need
Purpose-led work – contribute to social justice every day

About us
For more than 170 years the St Vincent de Paul Society Victoria has been providing practical and compassionate support to people across Victoria who are doing it tough, whether that's struggling to put food on the table, pay for essentials, keep children at school, or keep a roof over their head. We help people from crisis through to rebuilding their lives with stability, dignity and hope. We believe every human life has inherent worth.
The St Vincent de Paul Society and its wide network of members and volunteers provide practical frontline support, advocacy and friendship for the most vulnerable members of our community. Key services include home visitation; Vinnies Shops; youth programs; soup vans; assistance for asylum seekers and refugees; education and tutoring; and professional accommodation and health services through VincentCare and community and social housing through VincentCare Community Housing. The St Vincent de Paul Society in Victoria has more than 11,000+ members and volunteers. Internationally, the Society operates in 149 countries and more than 950,000 members.

Want to know more?

www.vinnies.org.au/vic

/VinniesVictoria

/VinniesVictoria

LinkedIn – Vinnies Victoria

@VinniesVictoria

How to apply
If this sounds like the right opportunity for you, we’d love to hear from you.
Please submit:

Your CV
A short cover letter outlining your suitability

Applications close: 16th October 2026
Please note: applications will be reviewed as they are received and the role may close earlier. We encourage you to submit your application as soon as possible.
Please contact Mario Marii – General Manager People and Culture Operations on 0461 560 932 for a confidential discussion

Important information

Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
We are committed to child safety
We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds

No agencies please.

Where good happens #Goodworks