General Manager - El Paso Courtyard ($90K - $95K)

What We're Looking For

We are seeking a leader who:

• Has previous hotel General Manager or senior hotel leadership experience.
• Understands the full scope of hotel operations.
• Has strong financial and business acumen.
• Demonstrates excellent leadership, communication, and organizational skills.
• Is passionate about developing people and building strong teams.
• Has a proven commitment to guest satisfaction and service excellence.
• Can effectively balance operational priorities with financial goals.
• Leads by example and creates accountability while maintaining a positive work environment.
• Is comfortable making decisions, solving problems, and adapting to changing business needs.
• Has strong knowledge of Marriott standards and hotel operations preferred.

Core Responsibilities:

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings

Compensation & Benefits

• Base Salary: $90,000 – $95,000 annually (commensurate with experience, qualifications, and market alignment)
• Bonus: Up to 50% Quarterly incentive plan tied to performance metrics
• Health Benefits: Medical, dental, and vision insurance
• Retirement: 401(k) with company match
• Time Off: Paid vacation, holidays, and personal days
• Perks: Discounted hotel stays across the portfolio
• Growth: Career development and advancement opportunities
• Culture: People-first environment focused on excellence and innovation

This is an exciting opportunity for a hospitality professional who wants to lead with purpose and make a difference.

At Courtyard by Marriott Downtown El Paso, your leadership will directly influence our guest experience, associate culture, and overall hotel performance. We are looking for someone who is ready to bring fresh ideas, develop talent, strengthen operations, and help take the hotel to the next level.

If you are an energetic hospitality leader who is ready for your next challenge, we want to hear from you!