We are looking for a Lead ServiceNow GenAI Architect to drive the design and delivery of next-generation AI capabilities on the ServiceNow platform. You will lead multiple workstreams embedding generative AI into enterprise workflows, ensuring high-quality solutions, robust governance, and technical mentorship across the programme.
Main Responsibilities:
Lead design and delivery of GenAI use-cases on ServiceNow (Now Assist Skills, Agents)
Define architecture, standards and best practices for GenAI on the platform
Translate business process maps into scalable ServiceNow solutions and supervise implementation
Mentor engineers, run technical reviews and own solution quality and governance
Integrate ServiceNow with external model providers, RAG/vector stores and backend APIs securely
Implement observability, telemetry and prompt-tuning controls for AI features
Coordinate UAT, staged roll-outs and production cutovers; manage rollback/runbooks
Requirements
6+ years ServiceNow delivery experience with demonstrable hands-on work on Now Assist Skills / Agents
Proven leadership in at least two ServiceNow areas (ITOM, TPSM, CSM or equivalent)