Gen AI Delivery Manager | S3 | Central Controls Office | Milton Keynes, London, Glasgow | Internal Mobility

Gen AI Delivery Manager | S3 | Central Controls Office | Milton Keynes, London, Glasgow | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

THE DIFFERENCE YOU MAKE

Centralised Controls Office – Strategy and Business Management is looking for a Gen AI Delivery Manager based out of Multiple Locations (Milton Keynes, London, Glasgow). 12 Month - FTC

We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That’s why we’re building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

As a Gen AI Delivery Manager, you will own the end-to-end pipeline for the Central Controls office Gen AI roadmap from gathering use cases to managing delivery through into BAU

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Owning the framework and pipeline for gathering, measuring and scoping submitted use case ideas
• Leading discovery and feasibility assessments to define the business problem, evaluate whether Gen AI is the appropriate solution and determine the most suitable delivery route across Copilot and Maisa.
• Working with SMEs to define the problem statement, target outcomes, requirements, success measures and acceptance criteria
• Defining and agreeing baseline measures, expected benefits, costs and success criteria for each use case, and tracking realised value following implementation.
• Using evidence from discovery work and pilots to recommend whether use cases should scale, be refined, paused or stopped
• Coordinating iterative design, prompt or worker development, functional testing, user-acceptance testing and remediation, ensuring outputs are accurate, reliable and suitable for business use.
• Ensuring appropriate human-in-the-loop reviews, test evidence, exception handling and exit criteria are agreed before implementation
• Coordinating applicable governance requirements, maintaining a clear evidence trail
• Managing delivery dependencies and capacity across business SMEs, AI specialists and external delivery resources escalating constraints and agreeing recovery actions
• Developing and deliver adoption and capability plans that help CCO colleagues use approved Gen AI tools confidently, effectively and responsibly, informed by user feedback, usage insight and skills assessments

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience of delivering technology, data, or AI-enabled change from discovery and requirements through testing, implementation, adoption and BAU handover. (Required)
• Experience of working within multidisciplinary teams comprising business SMEs, technical specialists, risk and governance stakeholders. (Required)
• Experience of defining measurable outcomes, building business cases or benefit hypotheses and tracking value realisation. (Preferred)
• Experience of working in an Agile environment, managing backlogs, prioritisation, dependencies and releases. (Preferred)
• Experience of managing a pipeline of competing initiatives and applying transparent prioritisation criteria. (Preferred)

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• Experience of driving adoption and embedding new tools, processes or ways of working. (Preferred)

Soft Skills

• Comfortable working in a fast-moving environment with the ability to navigate ambiguity. (Required)
• Great planning, prioritisation and organisational skills, with a proactive approach to managing delivery, resolving issues and balancing competing priorities. (Required)

• Focused mindset with the judgement to stop or redirect work where the evidence does not support further effort. (Required)
• great influencing and facilitation skills, with the confidence to challenge assumptions and negotiate priorities (Required)
• Great written and verbal communication skills including the ability to produce concise updates and clear delivery documentation. (Required)

Hard Skills

• Excellent analytical and presentation skills, including the ability to communicate delivery status, risks, decisions and benefits clearly through PowerPoint (Required)undefined
• Practical experience of using ChatGPT and/or Microsoft Copilot for business activities, including prompt design, evaluation of outputs and iterative refinement. (Required)
• Prince2, APMP or equivalent formal project management qualification (Preferred)
• Understanding of responsible AI principles, including data protection, human oversight, output validation, access management and model monitoring. (Preferred)
• Experience of backlog and workflow-management tools such as Jira (Preferred)
• Working knowledge of Maisa platform including digital-worker design and testing (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£55,167.00 - £82,751.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: David Bell - [email protected]

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